Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs

Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs
Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Using Avaya Experience Platform™ (On-Prem + Connect) for agents

Table of Contents

Filter navigation by title Type to filter navigation items by title

Getting Started with Avaya Workspaces
Chat
- Using a Chat Messaging Interaction
- Using an Async Messaging Interaction
Email
Using Avaya Social Connections
Using Voice Interactions and Viewing Interaction Details
Handling Multiple Digital Interactions and Agent RONA
Making Internal Calls
Accessing Customer Journey
Using the Customer Journey Interaction History
Using the Basic Screenpop Widget
Consulting Other Users and Transferring Interactions
Using Agent Notes
Using Call Work Codes
Using Avaya Agent Assist
Completing After Contact Work
Using Address Location
Corporate Contacts
Workforce Engagement
- Getting started with Verint Workforce Engagement for agents

Home

Using Avaya Experience Platform™ (On-Prem + Connect) for agents

Using the Customer Journey Interaction History

Using the Customer Journey Interaction History

Share this page

On LinkedIn
On X
On Email

PDF Export Options

This Topic
Entire Document

Last Updated : Oct 18, 2023 |

Avaya Experience Platform™

Avaya Experience Platform™ (On-Prem + Connect)

Videos

Beginner

Send Feedback

Topic navigation

Previous Topic

Accessing Customer Journey

Next Topic

Using the Basic Screenpop Widget

In this article

STAY CONNECTED

Sitemap
Terms of use
Privacy
Cookie Policy
Trademarks
Accessibility

© 2026 Avaya LLC