Call Intrusion
-
- Last UpdatedDec 22, 2023
- 4 minute read
The IP Office system supports several different methods for call intrusion. The method used affects which parties can hear each other. Intrusion features are supported across a multi-site network.
-
Intrusion features are controlled by the Can Intrude setting of the user intruding and the Cannot Be Intruded setting of user being intruded on. By default, no users can intrude and all users cannot be intruded.
-
Intrusion features uses system conference resources during the call. If insufficient conference resource are available, the feature cannot be used.
-
Listening to a call without the other parties being aware is subject to local regulations. Before enabling the feature, you must ensure that you have complied with the local regulations. Failure to do so can result in penalties.
In the examples below, A has called or is calling IP Office user B. A can be internal or external. User C invokes one of the call intrusion methods targeting user B.
Description |
Privacy Settings Used |
||
---|---|---|---|
User |
Target |
||
Can Intrude |
Cannot Be Intruded |
Private Call |
|
Call Listen This feature allows you to hear another user's call without being heard.
|
✓ |
✓ |
✓ |
![]() |
|||
Call Intrude This feature allows you to intrude on the existing connected call of the specified target user. All call parties are put into a conference and can talk to and hear each other.
|
✓ |
✓ |
✓ |
![]() |
|||
Call Steal This function can be used with or without a specified user target.
|
✓ |
✓ |
✓ |
![]() |
|||
Dial Inclusion This feature lets you to interrupt another user's call to talk to them. Their current call is held while you talk. When you hang-up, the original calls is reconnected.
|
✓ |
✓ |
✓ |
![]() |
|||
Whisper Page This feature lets you to intrude on another user and speak to them without being able to hear their existing call.
|
✓ |
✓ |
✕ |
![]() |
|||
Coaching Intrusion This feature allows you to intrude on another user's call and to talk to them without being heard by the other call parties to which they can still talk.
|
✓ |
✓ |
✓ |
![]() |
|||
Request Coaching Intrusion This feature allows a user to request a call intrusion.
|
✓ |
✓ |
✓ |
![]() |
|||
Appearance Buttons Users can press an appearance button that is indicating 'in use elsewhere' to join the call.
|
✕ |
✓ |
✓ |
![]() |