Avaya Aura® Communication Manager Feature Description and Implementation

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Table of Content

Legal
Introduction
- Purpose
- Organization
- Change history
Communication Manager overview
- Communication Manager management
  - Solution Deployment Manager overview
- Communication Manager license
- Feature server
  - Half-call model
  - ASAI support for feature server
    - Support for Channel Type identification over ASAI to CTI application
- Evolution server
  - Full-call model
- Support to tandem MIME for PIDF-LO
- Special application activation process
AAA Services
- Detailed description of AAA Services
- AAA Services administration
Abbreviated Dialing
- Abbreviated Dialing labeling
- Abbreviated Dialing on-hook programming
- Detailed description of Abbreviated Dialing
- Abbreviated Dialing administration
- End-user procedures for Abbreviated Dialing
  - Programming the Abbreviated Dialing feature
- Considerations for Abbreviated Dialing
- Interactions for Abbreviated Dialing
- Troubleshooting abbreviated dialing lists
- Edit Dialing
  - Feature interactions
Administer location per station
- Detailed description of Administer location per station
  - Administer location per station supported features and screens
  - Station screen behavior after an upgrade
- Location number on Station screen administration
  - Screens for administering location number on Station screen
- Interactions for Administer location per station
Administered Connections
- Detailed description of Administered Connections
- Administered Connections administration
  - Screens for administering Administered Connections
  - Setting up Administered Connections
- Interactions for Administered Connections
Administrable Alternate Gatekeeper List for IP telephones
- Load balancing of IP telephones during registration
- How Alternate Gatekeeper List is built
- AGL high-level capacities
- Considerations
- Interactions
Administrable Language Displays
- Detailed description of Administrable Language Displays
- Administrable Language Displays administration
- Considerations for Administrable Language Displays
- Administrable Language Displays troubleshooting
Administration Change Notification
- Detailed description of Administration Change Notification
- Administration Change Notification administration
  - Screens for administering Administration Change Notification
  - Initiating Administration Change Notification
Administration Without Hardware
- Detailed description of Administration Without Hardware
- Administering Administration Without Hardware
- Interactions for Administration Without Hardware
Avaya Aura Media Server
- Detailed description of Avaya Aura Media Server (MS)
- Administering Avaya Aura Media Server signaling group on Communication Manager
Alerting Tone for Outgoing Trunk Calls
- Detailed description of Alerting Tone for Outgoing Trunk Calls
- Alerting Tone for Outgoing Trunk Calls administration
  - Screens for administering Alerting Tone for Outgoing Trunk Calls
- Interactions for Alerting Tone for Outgoing Trunk Calls
Allow direct input of Route Pattern for SIP station routing
- Detailed description of Allow direct input of Route Pattern for SIP station routing
- Screens for administering Route Pattern enhancement for SIP station routing
- Enabling Allow direct input of Route Pattern for SIP station routing
Alphanumeric Dialing
- Detailed description of Alphanumeric Dialing
- Alphanumeric Dialing administration
  - Screens for administering Alphanumeric Dialing
- Considerations for Alphanumeric Dialing
Alphanumeric URI dialing
- Limitations of alphanumeric URI dialing
Announcements
- Detailed description of Announcements
- Announcements administration
- Reports for Announcements
  - Viewing the Event Report for announcement events
  - Viewing Voice Announcement Measures
- Interactions for Announcements
- Announcements troubleshooting
  - Announcement capacities and load balancing
  - Non-volatile storage of announcements on VAL
Attendant Auto Start and Don’t Split
- Detailed description of Attendant Auto Start and Don’t Split
  - Auto Start
  - Don’t Split
- Attendant Auto Start and Don't Split administration
- Considerations for Attendant Auto Start and Don’t Split
- Interactions for Attendant Auto Start and Don’t Split
Attendant Auto-Manual Splitting
- Detailed description of Attendant Auto-Manual Splitting
- Attendant Auto-Manual Splitting administration
  - Screens for administering Attendant Auto-Manual Splitting
Attendant Backup
- Detailed description of Attendant Backup
  - Attendant Backup Alerting
- Attendant Backup administration
- End-user procedures for Attendant Backup
  - Answering Attendant Backup calls
- Considerations for Attendant Backup
- Interactions for Attendant Backup
Attendant Call Waiting
- Detailed description of Attendant Call Waiting
- Attendant Call Waiting administration
- Considerations for Attendant Call Waiting
- Interactions for Attendant Call Waiting
Attendant Calling of Inward Restricted Stations
- Detailed description of Attendant Calling of Inward Restricted Stations
- Attendant Calling of Inward Restricted Stations administration
Attendant Conference
- Detailed description of Attendant Conference
- Administering Attendant Conference
  - Screens for administering Attendant Conference
  - Setting up Attendant Conference
- Considerations for Attendant Conference
- Interactions for Attendant Conference
Attendant Control of Trunk Group Access
- Detailed description of Attendant Control of Trunk Group Access
- Attendant Control of Trunk Group Access administration
- Interactions for Attendant Control of Trunk Group Access
Attendant Direct Extension Selection
- Detailed description of Attendant Direct Extension Selection
- Attendant Direct Extension Selection administration
  - Preparing to administer Attendant Direct Extension Selection
  - Screens for administering Attendant Direct Extension Selection
- Considerations for Attendant Direct Extension Selection
- Interactions for Attendant Direct Extension Selection
Attendant Direct Trunk Group Selection
- Detailed description of Attendant Direct Trunk Group Selection
- Attendant Direct Trunk Group Selection administration
  - Preparing to administer Attendant Direct Trunk Group Selection
  - Screens for administering Attendant Direct Trunk Group Selection
- Considerations for Attendant Direct Trunk Group Selection
- Interactions for Attendant Direct Trunk Group Selection
Attendant Intrusion
- Detailed description of Attendant Intrusion
- Attendant Intrusion administration
- Interactions for Attendant Intrusion
Attendant Lockout - Privacy
- Detailed description of Attendant Lockout - Privacy
- Attendant Lockout - Privacy administration
- Interactions for Attendant Lockout - Privacy
Attendant Override of Diversion Features
- Attendant Override of Diversion Features administration
  - Preparing to administer Attendant Override of Diversion Features
  - Screens for administering Attendant Override of Diversion Features
Attendant Priority Queue
- Detailed description of Attendant Priority Queue
  - Attendant queue priority by call category
  - Attendant queue priority by call type
- Attendant Priority Queue administration
- Considerations for Attendant Priority Queue
- Interactions for Attendant Priority Queue
Attendant Recall
- Detailed description of Attendant Recall
- Attendant Recall administration
  - Screens for administering Attendant Recall
- End-user procedures for Attendant Recall
- Interactions for Attendant Recall
Attendant Room Status
Attendant Serial Calling
- Detailed description of Attendant Serial Calling
- Attendant Serial Calling administration
  - Preparing to administer Attendant Serial Calling
  - Screens for administering Attendant Serial Calling
Attendant Split Swap
- Detailed description of Attendant Split Swap
- Attendant Split Swap administration
Attendant Timers
- Detailed description of Attendant Timers
- Attendant Timers administration
- Interactions for Attendant Timers
- Return Call to (same) Attendant
  - Attendant Overflow Timer
Attendant Trunk Identification
- Detailed description of Attendant Trunk Identification
- Attendant Trunk Identification administration
  - Preparing to administer Attendant Trunk Identification
  - Screens for administering Attendant Trunk Identification
Attendant Vectoring
- Detailed description of Attendant Vectoring
- Attendant Vectoring administration
- Considerations for Attendant Vectoring
- Interactions for Attendant Vectoring
Audible Message Waiting
- Detailed description of Audible Message Waiting
- Audible Message Waiting administration
- Considerations for Audible Message Waiting
- Interactions for Audible Message Waiting
AUDIX One-Step Recording
- Detailed description of AUDIX One-Step Recording
- AUDIX One-Step Recording administration
- End-user procedures for AUDIX One-Step Recording
  - Recording a conversation with AUDIX One-Step Recording
- Considerations for AUDIX One-Step Recording
- Interactions for AUDIX One-Step Recording
- AUDIX One-Step Recording troubleshooting
Authorization Codes
- Detailed description of Authorization Codes
  - Length of authorization codes
  - Using authorization codes
    - Authorization codes with AAR and ARS calls
    - Authorization codes with UDP calls
- Authorization Codes administration
- Considerations for Authorization Codes
- Interactions for Authorization Codes
Automated Attendant
- Detailed description of Automated Attendant
- Automated Attendant administration
- Considerations for Automated Attendant
- Interactions for Automated Attendant
Automatic Callback
- Detailed description of Automatic Callback
- Automatic Callback administration
- Considerations for Automatic Callback
- Interactions for Automatic Callback
- Limitations of Automatic Callback
Automatic Circuit Assurance
- Detailed description of Automatic Circuit Assurance
  - The ACA referral call
  - The ACA audit trail
- Automatic Circuit Assurance administration
  - Screens for administering Automatic Circuit Assurance
- Reports for Automatic Circuit Assurance
- Interactions for Automatic Circuit Assurance
Automatic Number Identification
- Detailed description of Automatic Number Identification
  - Incoming Automatic Number Identification
  - Outgoing Automatic Number Identification
- Automatic Number Identification administration
- Interactions for Automatic Number Identification
Automatic Wakeup
- Detailed description of Automatic Wakeup
- Considerations for Automatic Wakeup
- Interactions for Automatic Wakeup
Avaya Video Conferencing Solution
- Video SRTP and TLS support with Scopia 8.3
Bridged Call Appearance
- Detailed description of Bridged Call Appearance
  - When to use Bridged Call Appearances
  - Administrable buttons and lamps for multiappearance telephones
- Bridged Call Appearance administration
- Considerations for Bridged Call Appearance
- Interactions for Bridged Call Appearance
Bulletin Board
- Detailed description of Bulletin Board
- Bulletin Board administration
- Considerations for Bulletin Board
Busy Indicator
- Detailed description of Busy Indicator
  - Busy Tone Disconnect
- Interactions for Busy Indicator
Busy Verification
- Detailed description of Busy Verification
  - Call log support for busy 94xx deskphones
- Busy Verification administration
- Considerations for Busy Verification
- Interactions for Busy Verification
Call Charge Information
- Detailed description of Call Charge Information
- Call Charge Information administration
- End-user procedures for Call Charge Information
  - Displaying call charge information
- Considerations for Call Charge Information
- Interactions for Call Charge Information
CAC sharing between Communication Manager and Session Manager
- Enabling CAC sharing between Communication Manager and Session Manager
- Administering a network region group
- Assigning a network region group to an IP network region
- Interactions for locations and network regions
Call Coverage
- Detailed description of Call Coverage
- Call Coverage administration
- Reports for Call Coverage
- Considerations for Call Coverage
- Interactions for Call Coverage
  - Interaction for Enhanced Redirection Notification
- Call Coverage Troubleshooting
- Limitations of Call Coverage
Call Detail Recording
- Detailed description of Call Detail Recording
- Call Detail Recording administration
- End-user procedures for Call Detail Recording
  - Associating a CDR account code with a call
- Considerations for Call Detail Recording
- Interactions for Call Detail Recording
  - Interactions for QSIG Supplementary Service - Advice of Charge
Call Forwarding
- Detailed description of Call Forwarding
- Call Forwarding administration
- End-user procedures for Call Forwarding
- Call Log Enhancements
  - Log Forwarded Calls option
- Considerations for Call Forwarding
- Interactions for Call Forwarding
Call Park
- Detailed description of Call Park
- Call Park administration
- End-user procedures for Call Park
  - Using Call Park from a single-line telephone
  - Using Call Park from a multiple-call appearance telephone
    - Parking a call using the FAC
    - Parking a call using the call park button
  - Using Call Park from an attendant console
  - Parking a call using the trunk access code
  - Retrieving a parked call
- Considerations for Call Park
- Interactions for Call Park
Call Pickup
- Detailed description of Call Pickup
- Call Pickup administration
- End-user procedures for Call Pickup
  - Using Call Pickup to answer a call
  - Using Extended Group Pickup to answer a call
    - Using the Extended Group Pickup FAC
    - Using the Call Pickup Extended button on a SIP station
  - Using Directed Call Pickup to answer a call
- Considerations for Call Pickup
- Interactions for Call Pickup
Call Waiting Termination
- Detailed description of Call Waiting Termination
  - Call Waiting tones
- Call Waiting Termination administration
- Considerations for Call Waiting Termination
- Interactions for Call Waiting Termination
Call-by-Call Service Selection
- Detailed description of Call-by-Call Service Selection
- Call-by-Call Service Selection administration
- Interactions for Call-by-Call Service Selection
Caller ID
- Detailed description of Caller ID
  - Caller ID on analog trunks
  - Caller ID on digital trunks
- Caller ID administration
- Considerations for Caller ID
- Interactions for Caller ID
Centralized Attendant Service
- Detailed description of Centralized Attendant Service
  - Branch-generated call identification tones
- Centralized Attendant Service administration
  - Preparing to administer Centralized Attendant Service
  - Screens for administering Centralized Attendant Service
- Considerations for Centralized Attendant Service
- Interactions for Centralized Attendant Service
Class of Restriction
- Detailed description of Class of Restriction
- Class of Restriction administration
- End-user procedures for Class of Restriction
  - Changing a COR with a FAC
- Interactions for Class of Restriction
Class of Service
- Detailed description of Class of Service
- Class of Service administration
- Considerations for Class of Service
- Interactions for Class of Service
Clock Synchronization over IP
- Detailed description of Clock Synchronization over IP
- Clock Synchronization over IP administration
  - Screens for administering Clock Synchronization over IP
- Interactions for Clock Synchronization over IP
Conference
- Detailed description of Conference
- Conference administration
- Multiple held calls on a bridge conference
- End-user procedures for Conference
  - Displaying the participants on a conference call
- Considerations for Conference
- Interactions for Conference
Data Call Setup
- Detailed description of Data Call Setup
- Data Call Setup administration
- End-user procedures for Data Call Setup
- Considerations for Data Call Setup
- Interactions for Data Call Setup
Default Dialing
- Detailed description of Default Dialing
- Default Dialing administration
  - Screens for administering Default Dialing
Delayed Caller ID Alerting for Name Display Update
- Detailed description of Delayed Caller ID Alerting for Name Display Update
- Delayed Caller ID Alerting for Name Display Update administration
- Interactions for Delayed Caller ID Alerting for Name Display Update
Delayed drop on receiving DISC
- Enhanced support for SIP Contact Centers on failed outgoing ISDN calls
Demand Print
- Detailed description of Demand Print
- Demand Print administration
  - Screens for administering Demand Print
Dial Access to Attendant
- Detailed description of Dial Access to Attendant
- Dial Access to Attendant administration
  - Screens for administering Dial Access to Attendant
  - Changing the attendant access code
- Interactions for Dial Access to Attendant
Dial Plan
- Detailed description of Dial Plan
- Dial Plan administration
- Recommendations for the Dial Plan feature
- Interactions for Dial Plan
Dial Plan Transparency
- Detailed Description of Dial Plan Transparency
- Example of Dial Plan Transparency
- Dial Plan Transparency administration
  - Screens for administering Dial Plan Transparency
  - Setting up Dial Plan Transparency
- Maintenance for Dial Plan Transparency
- Considerations for Dial Plan Transparency
  - Fiber PNC with Remote PNs DPT Considerations
- Interactions for Dial Plan Transparency
Distinctive Ringing
- Detailed description of Distinctive Ringing
- Distinctive Ringing administration
- Considerations for Distinctive Ringing
- Interactions for Distinctive Ringing
Do Not Disturb
- Detailed description of Do Not Disturb
- Audit Trail Reports
- Considerations for Do Not Disturb
- Interactions for Do Not Disturb
EC500 in-call feature invocation
- Screens for administering EC500 in-call feature invocation
- Interaction
- Limitations
Emergency Calls from Unnamed IP Endpoints
- Detailed description of Emergency Calls from Unnamed IP Endpoints
- Emergency Calls from Unnamed IP Endpoints administration
- Reports for Emergency Calls from Unnamed IP Endpoints
- Interactions for Emergency Calls from Unnamed IP Endpoints
Emergency call routing for H.323 visiting users
- Screens for administering Emergency call routing for H.323 visiting users
- Administering crisis alert of Emergency call routing for H.323 visiting users
Enbloc Dialing and Call Type Digit Analysis
- Detailed description of Enbloc Dialing and Call Type Digit Analysis
  - Enbloc Dialing recovery strategy and behavior
  - Call-type high-level capacities
- Enbloc Dialing and Call Type Digit Analysis administration
  - Administering Call Type Digit Analysis
  - Example of Call Type Digit Analysis
- End User Procedures for Enbloc Dialing and Call Type Digit Analysis
- Interactions for Enbloc Dialing and Call Type Digit Analysis
Encrypted SRTCP
- Detailed description
- Screen for administering Encrypted SRTCP
  - Administering Encrypted SRTCP
- Interactions for Encrypted SRTCP
End-to-end secure call indication
- Detailed description of End-to-end secure call indication
- Screen for administering End-to-end secure call indication
- Administering End-to-end secure call indication
Support for Enhanced Access Security Gateway
- Enabling or disabling EASG through the CLI interface
- Enabling or disabling EASG through the SMI interface
- Viewing the EASG certificate information
- EASG product certificate expiration
- EASG site certificate
  - Managing site certificates
Enhanced 911
- Detailed description of Enhanced 911
- Enhanced 911 administration
- Reports for Enhanced 911
- Considerations for Enhanced 911
- Interactions for Enhanced 911
- Requirements for integration with Emergency Location Management Solution
Enhanced Call Forwarding
- Detailed description of Enhanced Call Forwarding
  - Chained Call Forwarding
  - Enhanced Call Forwarding feature button
- Enhanced Call Forwarding administration
- End-user procedures for Enhanced Call Forwarding
- Interactions for Enhanced Call Forwarding
  - Interactions for Chained Call Forwarding
Enhanced security features
- Assured Services Admission Control
  - Screens for administering Assured Services Admission Control
- Attendant Queue Announcement
  - Screen for administering Attendant Queue Announcement
- Communication Manager TLS support over H.248 Control Link to the Gateway
  - Screens for administering Communication Manager TLS support over H.248 Control Link to the Gateway
- Destination Code Control
  - Screens for administering Destination Code Control
- Failover Event Package
  - Screen for administering Failover Event Package
- Federal Information Processing Standard Publication
  - Enabling the FIPS mode
  - Disabling the FIPS mode
- H.323 TLS support
  - Screens for administering H.323 TLS support
  - Interactions for H.323 TLS
Enhanced SIP Signaling
- Detailed description of Enhanced SIP Signaling
- SIP Endpoint Managed Transfer administration
  - Screen for Administering SIP Endpoint Managed Transfer
- Interactions for Enhanced SIP Signaling
  - Service Observing
Enterprise Mobility User
- Detailed description of Enterprise Mobility User
- Enterprise Mobility User administration
- End-user procedures for Enterprise Mobility User
  - Activating EMU
  - Deactivating EMU
Exclusion
- Detailed description of Exclusion
- Exclusion Administration
- End-user procedure for Exclusion
  - Using Exclusion
- Considerations for Exclusion
- Interactions with Exclusion
Extended User Administration of Redirected Calls
- Detailed description of Extended User Administration of Redirected Calls
- Extended User Administration of Redirected Calls administration
- End-user procedures for Extended User Administration of Redirected Calls
- Interactions for Extended User Administration of Redirected Calls
Extended security hardening
- Supported security hardening grades
Extension to Cellular
- Detailed description of Extension to Cellular
- Extension to Cellular administration
- End-user procedures for Extension to Cellular
  - Extension to Cellular upgrades from prior versions
- Interactions for Extension to Cellular
- Extension to Cellular troubleshooting
Facility and Non-Facility Associated Signaling
- Detailed description of Facility and Non-Facility Associated Signaling
  - D-channel backup with NFAS
  - D-channel backup activation
- Facility and Non-Facility Associated Signaling administration
Facility Restriction Levels
- Detailed description of Facility Restriction Levels
- Facility Restriction Levels administration
  - Screens for administering Facility Restriction Levels
- End-user procedures for Facility Restriction Levels
  - Using Alternate Facility Restriction Levels
- Considerations for Facility Restriction Levels
- Interactions for Facility Restriction Levels
Facility Test Calls
- Detailed description of Facility Test Calls
  - Facility Test Calls security
- Administering Facility Test Calls
  - Screens for administering Facility Test Calls
- Considerations for Facility Test Calls
- Interactions for Facility Test Calls
Fax over IP
- Detailed description of Fax over IP
- Fax over IP administration
  - Screens for administering Fax over IP
  - Administering Fax over IP
Feature Access Codes
- Detailed description of Feature Access Codes
- Feature Access Codes administration
- Feature Access Codes troubleshooting
Group Paging
- Detailed Description of Group Paging
  - Group Paging restrictions
  - Control of access to paging groups
- Group Paging administration
- Considerations for Group Paging
- Interactions for Group Paging
- Group Paging troubleshooting
Hold
- Detailed description of Hold
- Hold administration
- Considerations for Hold
- Interactions for Hold
Hot Line Service
- Detailed description of Hot Line Service
- Hot Line Service administration
  - Screens for administering Hot Line Service
- Considerations for Hot Line Service
- Interactions for Hot Line Service
Hunt Groups
- Detailed description of Hunt Groups
- Hunt Group administration
- Considerations for Hunt Groups
- Interactions for Hunt Groups
IPv6 support
- Enabling IPv6 addressing
- Enabling procr6
- Configuring ANAT system wide
- Configuring ANAT for each network region
- Setting address type preference in SDP
- Considerations for IPv6
Increase in Locations and Network Regions
- Detailed description of Network Regions
- Interactions for Locations and Network Regions
Individual Attendant Access
- Individual Attendant Access administration
Intercom
- Detailed description of Intercom
- Intercom administration
- Interactions for Intercom
Internal Automatic Answer
- Detailed description of Internal Automatic Answer
- Administering Internal Automatic Answer
  - Screens for administering Internal Automatic Answer
- Considerations for Internal Automatic Answer
- Interactions for Internal Automatic Answer
Inter-Gateway Alternate Routing for SIP endpoints
- Detailed description of IGAR
- Administering IGAR
- Configuring IGAR parameters for the network region
- Displaying the number of IGAR connections
- Viewing the status of IGAR on a trunk
- Interactions for IGAR
Inter-PBX Attendant Service
- Detailed description of Inter-PBX Attendant Service
- Inter-PBX Attendant Service administration
- Interactions for Inter-PBX Attendant Service
IP DECT
- Detailed description of IP DECT
  - Upgrade scenarios
- IP DECT administration
  - Screens for administering IP DECT
- Interactions for IP DECT
ISDN Service
- Detailed description of ISDN Service
- ISDN Service administration
  - Screens for administering ISDN Service
- Interactions for ISDN Service
Last Number Dialed
- Detailed description of Last Number Dialed
- Last Number Dialed administration
  - Screens for administering Last Number Dialed
- Considerations for Last Number Dialed
- Interactions for Last Number Dialed
Leave Word Calling
- Detailed description of Leave Word Calling
  - Voice synthesis for Leave Word Calling
- End-user procedures for Leave Word Calling
- Considerations for Leave Word Calling
- Interactions for Leave Word Calling
Line Lockout
- Detailed description of Line Lockout
- Line Lockout administration
  - Screens for administering Line Lockout
- Considerations for Line Lockout
Listed Directory Number
- Detailed description of Listed Directory Number
  - LDN routing of incoming DID trunk calls
  - LDN routing of incoming FX and CO trunk calls
- Listed Directory Number administration
- Considerations for Listed Directory Number
- Interactions for Listed Directory Number
Limit Number of Concurrent Calls
- Enhancements to LNCC
- Assigning the LimitInCalls button to H.323 and DCP telephones
- Assigning the LimitInCalls button to SIP telephones
- Assigning FAC for LNCC
- Activating the LNCC feature
- Deactivating the LNCC feature
- Configuring the coverage path for LNCC
- Viewing the status of the LNCC feature
- Interactions for Limit Number of Concurrent Calls
Locally Sourced Announcements and Music
- Detailed description of Locally Sourced Announcements and Music
- Locally Sourced Announcements and Music administration
- Interactions for Locally Sourced Announcements and Music
Location for routing incoming overlap calls
- Detailed description of Location for routing incoming overlap calls
  - System requirements for Location for routing incoming overlap calls
- Screen for administering Location for routing incoming overlap calls
Loss Plans
- Detailed description of Loss Plans
- Loss Plans administration
Loudspeaker Paging
- Detailed description of Loudspeaker Paging
- Loudspeaker Paging administration
- Interactions for Loudspeaker Paging
  - Interactions for Chime Paging
- Loudspeaker Paging troubleshooting
Malicious Call Trace
- Detailed description of Malicious Call Trace
- Malicious Call Trace administration
- End-user procedures for Malicious Call Trace
- Reports for Malicious Call Trace
- Considerations for Malicious Call Trace
- Interactions for Malicious Call Trace
- Limitations of Malicious Call Trace
- Malicious Call notification using Crisis Alert button
Manual Message Waiting
- Detailed description of Manual Message Waiting
- Manual Message Waiting administration
  - Screens for administering Manual Message Waiting
  - Assigning the Manual Message Waiting feature button
Manual Signaling
- Detailed description of Manual Signaling
- Manual Signaling administration
  - Screens for administering Manual Signaling
  - Assigning a manual signaling button for a multiple-call appearance telephone user
- End-user procedures for Manual Signaling
- Interactions for Manual Signaling
Media encryption using AES-256
- Detailed description
- Screen for administering Media encryption using AES-256
- Administering Media encryption using AES-256
Meet-me Conference
- Detailed description of Meet-me Conference
- Meet-me Conference administration
- End-user procedures for Meet-me Conference
- Considerations for Meet-me Conference
- Interactions for Meet-me Conference
- Troubleshooting Meet-me Conference
Modem Pooling
- Detailed description of Modem Pooling
- Modem Pooling administration
  - Screens for administering Modem Pooling
- Considerations for Modem Pooling
- Interactions for Modem Pooling
Multifrequency Signaling
- Detailed description of Multifrequency Signaling
- Multifrequency Signaling administration
  - Screens for administering Multifrequency Signaling
- Considerations for Multifrequency Signaling
- Interactions for Multifrequency Signaling
Multi-Device Access
- Detailed description of Multi-Device Access
- Interactions for Multi-Device Access
Multi-Location Dial Plan
- Detailed description of Multi-Location Dial Plan
- Multi-Location Dial Plan administration
- Interactions for Multi-Location Dial Plan
Multiple Appearance Directory Number
- Multiple Appearance Directory Number
  - Screens for administering Multiple Appearance Directory Number
  - Assigning multiple call arrangement bridge to a Station
Multiple Call Handling
- Detailed description of Multiple Call Handling
- Multiple Call Handling administration
  - Screens for administering Multiple Call Handling
  - Administering Multiple Call Handling
Multiple Level Precedence and Preemption
- Detailed description of Multiple Level Precedence and Preemption
- Multiple Level Precedence and Preemption administration
- Considerations for Multiple Level Precedence and Preemption
- Interactions for Multiple Level Precedence and Preemption
Multiple signaling groups in one SIP trunk group
- Detailed description of multiple signaling groups in one SIP trunk group
- Multiple signaling groups in one SIP trunk group administration
Music-on-Hold
- Detailed description of Music-on-Hold
- Music-on-Hold administration
- Considerations for Music-on-Hold
- Interactions for Music-on-Hold
Names Registration
- Detailed description of Names Registration
- Considerations for Names Registration
- Interactions for Names Registration
Night Service
- Detailed description of Night Service
- Night Service administration
- Considerations for Night Service
- Interactions for Night Service
No-cadence call classification modes and End OCM timer
- Detailed description of No-cadence call classification modes and End OCM timer
  - Firmware requirements for No-cadence call classification modes and End OCM timer
- Call processing scenarios
- Administering No-cadence call classification modes and End OCM timer
- Considerations for No-cadence call classification modes and End OCM timer
- Interactions for No-cadence call classification modes and End OCM timer
Off-Premises Station
- Detailed description of Off-Premises Station
- Off-Premises Station administration
  - Screens for administering Off-Premises Station
  - Activating Off-Premises Station for a user
- Interactions for Off-Premises Station
Offline call journal
- Online/Offline Call Journal (Call History) for H.323 endpoints
- Detailed description for Offline Call Journal
- Offline Call Logging
- Administering Offline Call Journal for H.323 stations
- Administering Offline Call Journal for SIP stations
- Interactions for Offline Call Journal
Out of Band management
- Out of Band Management
Overriding of SAC/CF
- Detailed description of Overriding of SAC/CF
- Overriding of SAC/CF administration
- SAC/CF Override operation
Personal Station Access
- Detailed description of Personal Station Access
- Personal Station Access administration
- End-user procedures for Personal Station Access
- Interactions for Personal Station Access
  - Hot Desking interaction with PSA
Personalized Ringing
- Detailed description of Personalized Ringing
  - Personalized Ringing Ringing patterns
  - Power failures with Personalized Ringing
- Personalized Ringing administration
  - Screens for administering Personalized Ringing
  - Assigning Personalized Ringing to a user telephone
- Interactions for Personalized Ringing
PIN Checking for Private Calls
- Detailed description
- Enabling PIN Checking for Private Calls
- Interactions for PIN Checking for Private Calls
Port Network Recovery from Control Network Outages
- Detailed description of Port Network Recovery from Control Network Outages
  - Improved Port Network Recovery from Control Network Outages
  - Emergency Transfer
- Configuration impacts on availability
  - Survivability
Posted Messages
- Detailed description of Posted Messages
- Posted Messages administration
- End-user procedures for Posted Messages
- Considerations for Posted Messages
- Interactions for Posted Messages
Priority Calling
- Detailed description of Priority Calling
- Priority Calling administration
- End-user procedures for Priority Calling
  - Activating Priority Calling before placing a call
  - Activating Priority Calling after the call starts
- Considerations for Priority Calling
- Interactions for Priority Calling
Privacy
- Detailed description of Privacy
- Privacy administration
- End-user procedures for Privacy
  - Using the Privacy feature
- Considerations for Privacy
- Interactions for Privacy
Property Management System Interface
- Detailed description of Property Management System Interface
- Considerations for Property Management System Interface
- Interactions for Property Management System Interface
Provide Agent ID
- Detailed description of the Provide Agent ID feature
Public Network Call Priority
- Detailed description of Public Network Call Priority
- Public Network Call Priority administration
  - Screens for administering Public Network Call Priority
- Interactions for Public Network Call Priority
  - Interactions for Public Network Call Priority for China
  - Interactions for Public Network Call Priority for Russia
QSIG over SIP
- Detailed description of QSIG over SIP
- QSIG over SIP administration
  - Screens for administering QSIG over SIP
- Interactions for QSIG over SIP
- Configuring message waiting using a QSIG-connected messaging adjunct
Recorded Telephone Dictation Access
- Detailed description of Recorded Telephone Dictation Access
- Recorded Telephone Dictation Access administration
  - Screens for administering Recorded Telephone Dictation Access
  - Assigning a signaling button to a multiple-call appearance telephone
- Interactions for Recorded Telephone Dictation Access
Redirect 3PCC to H.323 station from SIP desktop station
- Detailed description of Redirect 3PCC to H.323 station from SIP desktop station
  - Example of a 3PCC call for dual registration
- Activating the Redirect 3PCC to H.323 station from SIP desktop station feature by using the system parameters form
- Activating and deactivating the Redirect 3PCC to H.323 station from SIP desktop station feature by using a FAC
  - Viewing the 3PCC redirect action activation and deactivation codes
- Interactions for Redirect 3PCC to H.323 station from SIP desktop station
Remote Access
- Detailed description of Remote Access
  - Night Service with Remote Access
  - Remote Access Security
- Remote Access administration
- End-user procedures for Remote Access
  - Accessing the attendant with Remote Access
- Considerations for Remote Access
- Interactions for Remote Access
Restriction - Controlled
- Detailed description of Restriction - Controlled
- Restriction - Controlled administration
  - Screens for administering Restriction - Controlled
- End-user procedures for Restriction - Controlled
  - Activating Restriction - Controlled
- Considerations for Restriction - Controlled
- Interactions for Restriction - Controlled
Ringing - Abbreviated and Delayed
- Detailed description of Ringing - Abbreviated and Delayed
- Ringing - Abbreviated and Delayed administration
- Considerations for Ringing - Abbreviated and Delayed
- Interactions for Ringing - Abbreviated and Delayed
Security Violation Notification
- Detailed description of Security Violation Notification
- Security Violation Notification administration
  - Screens for administering Security Violation Notification
  - Setting up Security Violation Notification
- Reports for Security Violation Notification
- Considerations for Security Violation Notification
- Interactions for Security Violation Notification
Selection of DID Numbers to Guest Rooms
- Custom Selection of VIP DID Numbers
- Automatic Selection of DID Numbers to Guest Rooms
  - Interactions for Automatic Selection of DID Numbers to Guest Rooms
Send original calling number to the service link for H.323 Avaya one-X Communicator
- Screen for administering Send original calling number to the service link for H.323 Avaya one-X Communicator
- Limitations of Send original calling number to the service link for H.323 Avaya one-X Communicator
Separation of Bearer and Signaling
- Detailed description of Separation of Bearer and Signaling
- Separation of Bearer and Signaling administration
- Considerations for Separation of Bearer and Signaling
- Interactions for Separation of Bearer and Signaling
Service Observing
- Detailed description of Service Observing
- Service Observing administration
  - Screens for administering Service Observing
- End-user procedures for Service Observing
  - Activating Service Observing
  - Deactivating Service Observing
- Interactions for Service Observing
SIP and H.323 dual registration
- Detailed description of SIP and H.323 dual registration
- Limitations of SIP and H.323 dual registration
- Screen for administering SIP and H.323 dual registration
- Administering SIP and H.323 dual registration
- Interactions for SIP and H.323 dual registration
SIP Dual Mode
- Detailed description of SIP Dual Mode
  - Limitation of SIP Dual Mode
- Screens for administering SIP Dual Mode
- Administering SIP Dual Mode
SIP digit handling
- Administration
  - Screens for administering Request URI Contents
  - Setting up SIP digit handling
- Interactions
  - Intercept treatment
  - Enbloc extensions
SIP Direct Media
- Detailed description of SIP Direct Media
- Prerequisites enabling SIP Direct Media
- SIP Direct Media enhancements
- SIP to H.323 Direct Media
SIP SRTP enhancements
- Detailed description of SIP SRTP enhancements
  - Communication Manager behavior with SRTP Capability Negotiation
SIP Agent Reachability
- Detailed description of SIP Agent Reachability
- Limitations of SIP Agent Reachability
- Administering SIP Agent Reachability
- Enabling and disabling reachability per domain controlled stations
SIP trunk optimization
- Overview
- Screens for administering SIP trunk optimization
- Best practices
- Adding Session Managers to a cluster
- Administering the number of members on a trunk group
SIP undelivered call notification
- Interactions for SIP no Call Appearance missed call logging
SIP Resiliency
- Enabling SIP Resiliency
Source-based Routing
- Detailed description of Source-based Routing
- Screen for administering Source-based Routing
- Administering Source-based Routing
Station Hunting
- Detailed description of Station Hunting
- Station Hunting administration
- Reports for Station Hunting
- Interactions for Station Hunting
Station Lock
- Station Lock overview
  - Station Lock by time of day
- Screens for administering Station Lock
- End-user procedures for Station Lock
  - Activating or deactivating Station Lock from a remote telephone
- Interactions for Station Lock
- Hot Desking Enhancement
- Station Lock Enhancements
  - Hot Desking with Station Lock restrictions
Station Security Code
- Detailed description of Station Security Code
- Station Security Code administration
  - Screens for administering Station Security Code
  - Creating a Station Security Code
- Interactions for Station Security Code
- End-user procedures for Station Security Code
  - Changing the Station Security Code
  - Exception Handling
Suite Check-in
- Interactions for Suite Check-in
Supporting TTY Callers
- Detailed description of Supporting TTY Callers
Team Button
- Detailed description of Team Button
  - Audible Ringing and Call States for Team Button
- Direct transfer
- Team Button administration
- Interactions for Team Button
Telephone Display
- Detailed description of Telephone Display
- Telephone Display administration
  - Screens for administering Telephone Display
- Interactions for Telephone Display
Temporary Bridged Appearance
- Detailed description of Temporary Bridged Appearance
- Temporary Bridged Appearance administration
  - Screens for administering Temporary Bridged Appearance
- Considerations for Temporary Bridged Appearance
- Interactions for Temporary Bridged Appearance
Tenant Partitioning
- Detailed description of Tenant Partitioning
- Tenant Partitioning administration
- Interactions for Tenant Partitioning
Terminal Translation Initialization
- Detailed description of Terminal Translation Initialization
- Terminal Translation Initialization administration
  - Screens for administering Terminal Translation Initialization
- Interactions for Terminal Translation Initialization
Terminating Extension Group
- Detailed description of Terminating Extension Group
- Terminating Extension Group administration
  - Screens for administering Terminating Extension Group
- Considerations for Terminating Extension Group
- Interactions for Terminating Extension Group
Transfer
- Detailed description of Transfer
- Transfer administration
  - Screens for administering Transfer
- Considerations for Transfer
- Interactions for Transfer
Trunk Flash
- Detailed description of Trunk Flash
- Trunk Flash administration
  - Screens for administering Trunk Flash
- End-user procedures for Trunk Flash
  - Using Trunk Flash
- Considerations for Trunk Flash
Uniform Dial Plan
- Detailed description of Uniform Dial Plan
  - Uniform Dial Plan example
- Uniform Dial Plan administration
- Reports for Uniform Dial Plan
- Considerations for Uniform Dial Plan
- Interactions for Uniform Dial Plan
Visually Impaired Attendant Service
- Detailed description of Visually Impaired Attendant Service
- Visually Impaired Attendant Service administration
  - Preparing to administer Visually Impaired Attendant Service
  - Screens for administering Visually Impaired Attendant Service
- Interactions for Visually Impaired Attendant Service
Voice Message Retrieval
- Detailed description of Voice Message Retrieval
- Voice Message Retrieval administration
  - Screens for administering Voice Message Retrieval
- Interactions for Voice Message Retrieval
V.150.1 Modem-over-IP
- Detailed description of V.150.1 Modem-over-IP
- V.150.1 Modem-over-IP administration
  - Screens for administering V.150.1 Modem-over-IP
  - Administering V.150.1 Modem-over-IP
Whisper Paging
- Detailed description of Whisper Paging
- Whisper Paging administration
- End-user procedures for Whisper Paging
- Considerations for Whisper Paging
- Interactions for Whisper Paging
Wideband Switching
- Detailed description of Wideband Switching
- Wideband Switching administration
  - Screens for administering Wideband Switching
- Considerations for Wideband Switching
- Interactions for Wideband Switching
World Class Routing
- Detailed description of World Class Routing
- World Class Routing administration
- Interactions for World Class Routing
Resources
- Communication Manager documentation
- Training
- Viewing Avaya Mentor videos
- Support
  - Using the Avaya InSite Knowledge Base
PCN and PSN notifications
- PCN and PSN notifications
- Viewing PCNs and PSNs
- Signing up for PCNs and PSNs

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Last UpdatedOct 30, 2012
1 minute read

Communication Manager
10.1.x
Reference Configuration

Use the PIN Checking for Private Calls feature to include three new Feature Access Codes (FACs) providing General, ARS (External) and AAR (Internal) access codes.

For example:

General operation: *11 12345 04069204130
External operation: *12 12345 9 04069204130
Internal operation: *13 12345 04069204130

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Interactions for Personalized Ringing

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Interactions for Personalized Ringing

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Avaya Aura® Communication Manager Feature Description and Implementation

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