Based on your feature requirement, you can deploy Avaya Workplace Client in several ways. In the basic deployment type, you can have only voice calling. You can then include additional features such as directory search, contact management, presence, instant messaging, and conferencing.
Deployment type |
Function |
Basic UC deployment |
Use this deployment option to perform voice calling in your enterprise. The Avaya Aura® environment includes Communication Manager, Session Manager, and System Manager. |
UC deployment without conferencing |
Use this deployment option to access UC functionality without conferencing in your enterprise. The Avaya Aura® environment includes Session Manager, Communication Manager, System Manager, and Presence Services. Avaya Aura® environment provides UC services such as voice and video calls, and presence. You can optionally integrate Avaya Workplace Client with the following components:
Avaya Multimedia Messaging: For instant messages Avaya Session Border Controller Client Enablement Services: Only on mobile clients |
Unified Communications (UC) deployment Also known as the Team Engagement (TE) deployment |
Use this deployment option to access complete UC functionality in your enterprise. The Avaya Aura® environment includes Session Manager, Communication Manager, System Manager, Presence Services, and Avaya Aura® Device Services. Avaya Aura® environment provides UC services to an enterprise. The UC services include voice and video calls, audio and video conferences, directory search, contact management, and presence. You can optionally integrate Avaya Workplace Client with the following components:
Avaya Meetings Server Release 9.0 or later Avaya Multimedia Messaging: For instant messages Avaya Spaces: For instant messages and meetings Avaya Session Border Controller Unified Portal Avaya Aura® Web Gateway Client Enablement Services: Only on mobile clients |
Over the Top (OTT) deployment Also known as the Meet-Me deployment |
Use this deployment option to access only the conferencing functionality in your enterprise. You can deploy Avaya Meetings Server Release 9.0 or later in an environment with a non-Avaya voice solution, such as Cisco CUCM or Siemens. You can assign some users a virtual room for audio, video, and data conferencing. In an OTT deployment, clients join the conference by using HTTP-based protocols, not SIP. For OTT deployments that use third-party SIP servers, Avaya Workplace Client signs in to Avaya Equinox® Management or LDAP directory for user validation and authentication. You can optionally integrate Avaya Workplace Client with the following components:
|
Media client deployment |
Use this deployment option to access Avaya Workplace Client for Windows as a media client for Avaya Workspaces for Call Center Elite, Avaya Oceana®, or other CTI control scenarios. Basic UC functionality is available in this mode. |
Contact Center client deployment |
Use this deployment option to access the agent functionality, that is, Contact Center features, on Avaya Workplace Client. Currently, agent functionality is supported on Android, iOS, and Windows platforms. Agent functionality includes enabling the work mode, configuring the Ready, Not Ready, and ACW states, configuring the call work code, updating the skill set, and so on. |
