Greeting types include:

• Automatic Number Identification (ANI): ANI routes a call based on the caller's identity and the originating line number.

• Vector Directory Number (VDN): Call vectors are commands that route incoming calls and determine how the contact center processes these calls. VDNs distribute calls depending on factors such as the number the caller dials, the number the caller calls from, the number of calls in the queue, and the time of the call.

• Prompted Digits: Avaya Workplace Client plays this greeting when the caller enters the prompted digits during a VDN call. If the VDN greeting matches the VDN name, Avaya Workplace Client does not play the Prompted Digit greeting, as the VDN greeting has a higher priority.

• Auto Answer: Avaya Workplace Client plays this greeting automatically when an incoming call does not match the VDN or ANI greeting type criteria.

• Manual: Avaya Workplace Client plays this greeting when you click Play Greeting () during the active incoming or outgoing call. If there are multiple manual greetings, click the greeting you want Avaya Workplace Client to play.

Avaya Workplace Client compares greeting types using the following priorities:

1. VDN

2. ANI

3. Prompted Digits

4. Auto Answer