Basic UC with voice only

These users use Avaya Workplace Client for voice calls.

UC without conferencing

These users use Avaya Workplace Client as a primary UC client for voice and video calls, instant messaging, and presence.

UC

These users use Avaya Workplace Client as a primary UC client for voice and video calls, audio and video conferences, directory search, contact management, instant messaging, and presence.

A UC user can be a host or guest at any conference.

OTT Named

or

OTT Signed in

These users do not use Avaya Workplace Client as a primary UC client but need to host conferences with audio and video and present content.

These users have a virtual room and associated features such as recording resources. In an OTT deployment, clients join the conference by using HTTP-based protocols, not SIP.

OTT Guest

These users do not use Avaya Workplace Client as a primary UC client but need to join conferences with audio and video as guests.

These users might need to present by using screen sharing. In an OTT deployment, clients join the conference by using HTTP-based protocols, not SIP.

Outbound Guest

An outbound guest is a user of the Avaya UC or OTT deployment who joins an Avaya Workplace Client conference hosted by an external party.

For example, an Avaya Workplace Client user of XYZ Corp joins an Avaya Meetings Server 9.0 conference hosted by a user at ABC Corp.

Inbound Guest

An inbound guest is a user from an external company, such as a partner, supplier, customer, or a prospect who joins a conference hosted by a user of the Avaya UC or OTT deployment.

Media client

These users use Avaya Workplace Client for Windows as a media client for Avaya Workspaces for Call Center Elite, Avaya Oceana®, or other CTI control scenarios.

Basic UC functionality is available in this mode.

Agent

These users use the agent functionality, that is, Contact Center features, on Avaya Workplace Client. Currently, agent functionality is supported on Android, iOS, and Windows platforms.

Agent functionality includes enabling the work mode, configuring the Ready, Not Ready, and ACW states, configuring the call work code, updating the skill set, and so on.