QoS monitoring

IP Office supports QoS monitoring and provides QoS alarms of excessive jitter, delay, or loss on certain types of calls. IR Prognosis application integrates with Avaya Aura® to provide enhanced QoS monitoring. Prognosis is an external collector that receives RTCP monitoring messages from H.323 phones.

Enabling feature

The enabling feature instructs the IP Office H.323 phones to send their RTCP monitoring messages to Prognosis. IP Office sends the address of the external RTCP collector to the H.323 phones. If the enabling feature is configured, IP Office instructs the Avaya H.323 phones at registration to send their RTCP monitoring messages to the configured collector IP address. It provides the H.323 phones with the IP address of the external collector. The enabling feature is supported in the following deployments:

  • IPOL and IP500 V2 Platforms

  • Essential, Preferred, Server, and select server editions

  • Mid-market and in branch deployments