Checklist - Communication Manager administration for Avaya Aura Distributed Architecture (AADA) using Kafka

Last Updated : Aug 06, 2024 |

Use this checklist if you are administering Communication Manager for a Kafka integration.

Note:

The Kafka integration feature is reserved for future use.

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Description

Notes

1

Add a CTI Link

See Administering a CTI Link for Kafka.

2

Configure a list of nodes.

See Administering Avaya Aura® Communication Manager.

3

Assign the list of nodes to a station using a Class of Restriction (COR).

See Administering Avaya Aura® Communication Manager.

4

Configure Call Management System (CMS) for Kafka integration.

  • Add a new processor channel with application type as mis-clus.

  • Set the CMS application release to R.21+.

  • Obtain the CMS hostname and Automatic Call Distribution (ACD) number.

  • Set the IP address for CMS to a dummy value. The node name should match the CMS hostname.

See Administering Avaya Aura® Call Center Elite.

5

Ensure you have a security certificate for Kafka. There must be a certificate in the trust store for Kafka.
See:

6

Communication Manager Interface  > Switch Connections

Complete Kafka integration - checklist.