AE Services resource requirements and the supported footprints on VMware

Last Updated : Jun 04, 2025 |

The following tables show the resource requirements and the supported footprints for deploying AE Services using the following platforms:

Note:

Avaya Aura® Application Enablement Services supports VMware hosts with Hyperthreading enabled at the BIOS level.

To improve the performance of the GRHA, use profiles 2 and 3.

  • ISO:

    • On-premise - VMware, KVM, Hyper-V

    • On cloud - Amazon Web Services, Microsoft Azure, Google Cloud Platform, IBM Cloud for VMware Solutions

Note:

AE Services supports the following footprint matrix for deploying AE Services except for Software-Only installation using customer’s own hardware:

Footprints

Profile 1

Profile 2

Profile 3

vCPUs

1

2

4

CPU MHz Reservation

Note:

Reservations are applicable to VMware only.

2190 MHz

4380 MHz

8760 MHz

RAM

4 GiB

4 GiB

6 GiB

HDD

55 GiB

55 GiB

55 GiB

NICs

1 to 3*

1 to 3*

1 to 3*
Note:

* Depending on the network topology, you can configure the following types of networks:

  1. Public network (Mandatory)

  2. Private network (Optional)

  3. Out of Band Management (Optional)

A gibibyte (GiB) and a gigabyte (GB) are sometimes used as synonyms, though they do not describe the same output of capacity technically. However, they are close in size. A gibibyte = 10243 and gigabyte = 10003.

DMCC, WTI — Third party call control: Avaya Aura® Contact Center

DMCC — First Party call control

TSAPI, DLG, CVLAN

Profile

Footprint

Maximum number of users or agents

Maximum BHCC

Maximum number of users or agents

Maximum BHCC

Maximum Messages per second (MPS) Rate

Profile 1

1 CPU and 4 GiB RAM

1K

10K

20K BHCC

6K BHCC

1K

9K BHCC

1K MPS

Profile 2

2 CPU and 4 GiB RAM

2.5K

12K

50K BHCC

12K BHCC

2.4K

18K BHCC

1K MPS

Profile 3

4 CPU and 6 GiB RAM

5K

20K

100K BHCC

24K BHCC

8K

36K BHCC

2K MPS