Upgrading AE Services standby and active servers in the Geographical Redundancy High Availability setup

Last Updated : Jun 09, 2026 |

About this task

Use this procedure to upgrade the standby and active servers, when the AE Services server is configured with Geographical Redundancy High Availability (GRHA).

The following upgrade procedure is applicable only for the major release upgrades. If you are upgrading to a Feature Pack (FP) or a service pack, install the FP on the active AE Services server and the same configuration will be applied to the standby server.

In GRHA using Virtual IP, if AE Services is upgraded to Release 10.1 and later, the Host ID utilized by the embedded WebLM server will change. Hence, a new license must be created based on the new Host ID. To obtain a new license, see Obtaining the AE Services license file. For more information on this issue, see PSN020518u on Avaya support site at https://support.avaya.com.

Procedure

  1. Using the AE Services Management Console, remove High Availability on the active server.
  2. Perform a backup of the AE Services server data for the active server.
  3. Delete the active and standby AE Services servers.
  4. Install the new active and standby AE Services servers.
  5. Restore the data for the active AE Services server.
  6. Using the AE Services Management Console, configure and start High Availability on the active server.
    Note:

    • For GRHA configuration both active and standby servers must be on the same platform and profile.

      For example, if the active AE Services is on VMware with profile 1, the active AE Services server must also be on VMware with profile 1.

    • To improve the performance of the GRHA, use profiles 2 and 3.