Upgrading Application Enablement Services to Release 10.2.x using System Manager Solution Deployment Manager

Last Updated : Jun 10, 2026 |

About this task

Use the procedure to upgrade AE Services to Release 10.2.x from:

  • Release 8.1.x running on Appliance Virtualization Platform, VMware, or ASP 130.

  • Release 10.1.x running on VMware, or ASP 130.

The procedure covers upgrades on the same and different servers.

Before you begin

  • Ensure that all the pre-requisite patches are installed.

    For more information about the patches, see Avaya Aura® Release Notes on Avaya Support Website at http://support.avaya.com.

  • Ensure that System Manager is running on Release 10.2.

  • Add a location.

    For more information about adding a new location, see Adding a location.

  • Add the ESXi, vCenter, Appliance Virtualization Platform, or Avaya Solutions Platform 130 host.

    For information about adding the host, see Managing the platform.

    For information about adding vCenter, see Adding a vCenter to Solution Deployment Manager.

    Important:

    • If the application is running on the ESXi version that is not supported with Release 10.2, then first upgrade the ESXi to a supported ESXi version.

      For information about the supported ESXi version, see Supported ESXi version.

      For information about upgrading ESXi, see the VMware product documentation.

    • If ESXi is managed by vCenter, ensure that the vCenter version is same or higher than the ESXi version.

    • If the application is running on the server that is not supported with Release 10.2.x, then deploy Avaya Solutions Platform 130.

      For information about supported servers, see Supported servers for Avaya Aura applications.

  • Select the AE Services virtual machine and click More Actions > Re-establish connection to establish trust.

  • Obtain the AE Services software. See Software details of Application Enablement Services.

Procedure

  1. On the System Manager web console, click Services > Solution Deployment Manager.
  2. In the navigation pane, click Upgrade Management.
  3. Select AE Services, and then click Pre-Upgrade Actions > Refresh Element(s).
  4. On the next page, click Schedule.

    You can schedule the job now or for a later time.

  5. After refresh is done, click Pre-Upgrade Actions > Analyze.
  6. On the next page, click Schedule.

    You can schedule the job now or for a later time.

  7. After analyze is done, click Pre-upgrade Actions > Pre-upgrade Check.
  8. On the Pre-upgrade Configuration page, do the following:
    1. Do one of the following:

      • For same server, provide the mandatory parameters along with the same target host information.

      • For different server, provide the mandatory parameters along with different target host information.

    2. In the Job Schedule section, click Schedule.

      You can schedule the job now or for a later time.

  9. Select the AE Services application.
  10. Click Upgrade Actions > Upgrade/Update.
  11. Optional On the Upgrade Configuration page, select Override preupgrade check.

    When you select the check box, the upgrade process continues even when the recommended checks fail in pre-upgrade check.

  12. To provide the upgrade configuration details for AE Services, click Edit.
  13. On the Edit Upgrade Configuration page, do the following:
    1. Do one of the following:

      • For the same server, provide the mandatory parameters and the same target host information, latest patch file, and credentials

      • For different server, provide the mandatory parameters along with different target host information, the latest patch file, and credentials

      For information about parameters, see Edit Upgrade Configuration field descriptions.

    2. Complete the details, and click Save.
  14. On the Upgrade Configuration page, ensure that the Configuration Status field displays .

    If the field displays , review the information on the Edit Upgrade Configuration page.

  15. Click Save.
  16. To save the configuration, click Save Configuration.

    The update configuration is saved as a job in the Upgrade Jobs Status page.

  17. On the Upgrade Configuration page, click Upgrade.
  18. On the Job Schedule page, click one of the following:

    • Run Immediately: To perform the job.

    • Schedule later: To perform the job at a scheduled time.

  19. Click Schedule.
  20. Click Upgrade.
  21. On the Upgrade Management page, click .

    The Last Action column displays Upgrade, and Last Action Status column displays .

  22. To Commit or Rollback, do the following:
    1. On the Upgrade Management page, select the element.
    2. Click Upgrade Actions > Commit/Rollback Upgrade.

      The system displays the Job Schedule page.

    3. Select the action to be performed under the Upgrade Action column.
    4. Click Run Immediately to perform the job or click Schedule later to perform the job at a scheduled time.
    5. Click Schedule.

    When you commit the changes, the system deletes the old virtual machine.

    When you rollback, the system deletes the newly-created virtual machine and starts the old virtual machine.

  23. To view the upgrade status, perform the following:
    1. In the navigation pane, click Upgrade Job Status.
    2. In Job Type, click Upgrade.
    3. Click the upgrade job that you want to view.
  24. Once the upgrade is successful, wait for 5 minutes before accessing the AE Services OAM page.
  25. Verify that the upgrade of the AE Services application is successful.
    Note:

    Occasionally, after upgrading AE Services from 7.1.3.x, 8.0.x, 8.1.x, or 10.1.x to 10.2 by using Solution Deployment Manager, the DMCC service fails to activate. Verify if the DMCC port 4721 or 4722 is in LISTEN state using netstat -nap | grep 4722 or netstat -nap | grep 4721. If the ports are not in LISTEN state, perform one of the following steps to restart the service:

    • Through the CLI, run the command systemctl restart aesvcs.

    • If you are authorized to perform AE Services OAM administration, log into the AE Services server and click Maintenance > Service Controller > Restart AE Server.

Next Steps

Important:

When AE Services is upgraded to Release 8.1.2.1 and later, the Host ID utilized by the embedded Avaya WebLM server will change. The original license will not be valid since it is based on a different Host ID and the system will enter into a 30 day license error grace period. Hence, a new license must be created based on the new Host ID. To obtain a new license, see Obtaining the AE Services license file. For more information on this issue, see PSN020518u on Avaya support site at https://support.avaya.com.

For information about AE Services Release 10.2 logs rotation and Security > PAM > Password Management issues, see Avaya Product Support Notice.