Select the name of Communication Manager associated with the hunt group.
Group number
Type a group number for the hunt group.
Location
The location assigned to the hunt group.
Org Unit
The organization unit assigned to the hunt group.
Public Resource
Indicates that the resource is public. The following are the options:
Yes
No
Template
Select the required template.
Group name
Type a group name for the hunt group.
COR
Enter a value to assign a class of restriction for the hunt group.
Group extension
Type a group extension number.
TN
Type the tenant number.
Coverage Path
Type the coverage path for the hunt group.
ACD
Select the required value.
Group Members
Enter serial numbers and extension numbers.
This field is available if you do not select any value for the ACD field or select No for the ACD field.
To add multiple group members, click Add New.
The following fields are available only if you select Yes for the ACD field:
Name
Description
Skill
Select the required value.
Timed ACW Interval (sec)
Enter a timed ACW interval for the hunt group.
After Xfer or Held Call Drops
This field puts an auto-in agent into the Timed ACW mode when an ACD or DAC call on hold drops or the call is transferred and the Timed ACW feature is active. This replaces the Available mode.
Yes: Communication Manager places an agent in the Timed ACW state if a caller on hold disconnects or the call is transferred, in addition to the existing conditions for Timed ACW.
No: Communication Manager continues with the existing operation. This is the default value.
Redirect on No Answer (rings)
Enter the number of rings, after which Communication Manager must redirect calls.
Redirect on No Answer to VDN
Enter the VDN for call redirection due to redirection on no answer.
Redirect on IP/OPTIM Fail to VDN
Enter the VDN for call redirection due to Redirection On IP Failure (ROIF) or Redirection On OPTIM Failure (ROOF).
