You can add service hours tables to adjust call routing to the shift schedule of your organization.
Procedure
From Admin Portal, go to Resources > Service Hours Table.
Admin Portal displays the Service Hours Table page.
Click Add.
Admin Portal displays the Add Service Hours Table dialog box.
From the CM list, select the required Communication Manager.
From the Location list, select the required location.
From the Org Unit list, select the required organizational unit.
From the Public Resource list, select the required option.
Indicates that the resource is public. The following are the options:
Yes
No
By default, the value is set to No.
In the Table Number field, enter the number of the table.
In the Description field, enter the description of the table.
In the Use time adjustments from location field, leave the field blank or enter a value between 1 to 2000.
In the Use time adjustments from location field, enter the location value of the field from the Communication Manager locations table. Leave the field blank or enter a value between 1 and 2000.
In Add Service Hours Table, enter service hour times in the required fields.
