When you assign a station to a user for the first time, Admin Portal assigns its extension number as the primary extension to the user. If you assign multiple stations to a user, you can set any other extension number as the primary extension.
Procedure
From Admin Portal, go to Users > Manage.
Admin Portal displays the list of existing users.
Optional From the Server list, select the required Communication Manager to filter the list.
Find the existing user resource to reassign and click the Manage User Resources icon.
Admin Portal displays the Manage User Resources page.
Find the station to update and click the Edit icon.
From the Action list, select Set as Primary.
Click Submit.
Note:
If you change the default extension of an Avaya Experience Platform™ (On-Prem + Connect) user, Admin Portal synchronizes it with an Avaya Experience Platform™ Public Cloud user and resets default password for the phone/softphone.
