Adding a pickup group

Last Updated : Mar 13, 2025 |

About this task

A telephone extension can only belong to one pickup group, and a pickup group can have up to 50 extensions.

Procedure

  1. From Admin Portal, go to Resources > Pickup Group.
  2. On the Pickup Group page, click Add.

    Admin Portal displays the Add Pickup Group dialog box.

  3. From the CM list, select the required Communication Manager server.
  4. In the Number field, enter the number of the pickup group.
  5. From the Location list, select the required location.
  6. From the Org Unit list, select the required organizational unit.
  7. From the Public Resource list, select the required option.

    Indicates that the resource is public. The following are the options:

    • Yes

    • No

    By default, the value is set to No.

  8. In the Name field, enter the name of the pickup group.
  9. In the Extension field, enter the extension assigned to the pickup group.
  10. In the Name field, click the field to populate the pickup group name assigned to the entered extension.
  11. Click Submit.