Name

Description

User ID

User ID of an associate in your organization. User ID is unique for each user.

Email

Email address of the user.

First Name

First name of the user.

Last Name

Last name of the user.

Location

Location of the user. A pair of location and organization unit defines configuration templates and extension ranges to use.

Org Unit

Organization unit of the user. A pair of location and organization unit defines configuration templates and extension ranges to use.

Bundle

The calling features available to the user.

Report User Group

Select a user group for usage reporting.

Secondary User ID

A customizable text that can be used as a unique identifier or to store any additional information related to a user. You can enter up to 100 alphanumeric characters.

AD Security Group Collection

An AD security group collection.

The icon next to the AD Security Group Collection drop-down field displays the information about the selected AD security group collection.

Agent Login ID

Admin Portal displays this check box and the following associated fields when you select the CC Voice bundle:

Agent Login ID

Select the agent ID from the list of available agent login IDs or leave the field blank to automatically assign an agent login ID.

Dup Login ID

Enter the login ID of the user whose details to copy.

Leave this field blank to use the default template configured for the department.

Template

Predefined template for the agent login ID configuration.

Admin Portal selects a template automatically based on the selected Location and Org Unit, or select the required template to override the default configuration.

Station

Admin Portal displays this check box and the following associated fields when any bundle is selected:

Phone Type

The following are the options:

• IP

• Digital

• Analog

When you select the phone type as Digital or Analog, Admin Portal displays the Phone Port field.

Phone Port

The port number for the digital and analog stations.

Dup User ID

Enter the user ID of an existing user whose configuration details to copy.

Leave this field blank to use the default template configured for the department.

Extension

Extension of the user.

Select an extension ID from the list of available extension numbers.

Leave this field blank to automatically assign the extension number.

Template

System Manager template contains the configuration details defined in System Admin. Click to view the template details. The values in the template determine the default station permission settings and outgoing call handling through the HomeLocation parameter.

Admin Portal selects a template automatically based on the selected Location and Org Unit, or select the required template to override the default configuration.

CM Template

Predefined Communication Manager endpoint template. Communication Manager template consists of station privileges and button layout. For example, phone buttons configuration.

Select the required template. If you leave this field blank, Admin Portal uses the configuration details for the selected station from System Manager.

Extension Recording

The extension configured within the Verint extension recording.

If you select Yes, Admin Portal adds the extension in the Verint extension recording.

DID

Direct Inward Dialing (DID).

Select this check box to enable outside parties to call directly to an extension in your organization instead of going to a menu or a queue and dialing an extension.

CMS Supervisor

Admin Portal displays this check box and the following associated field when you select the CC Voice bundle:

Select this check box to enable a CMS supervisor profile for a user.

A user with a CMS supervisor profile can generate the reports.

Template

Predefined template for the CMS supervisor configuration.

Admin Portal selects a template automatically based on the selected Location and Org Unit, or select the required template to override the default configuration.

Voicemail

Admin Portal displays this check box and the following associated field when any bundle is selected:

Select this check box to access voicemails received on your phone.

Template

Predefined template for the voicemail configuration.

Admin Portal selects a template automatically based on the selected Location and Org Unit, or select the required template to override the default configuration.

Voicemail For

Admin Portal displays this field when you select the CC bundles with an agent and a station to provision.

Select Station or Agent. Based on the selection, Admin Portal configures voicemail for an agent or a station.

Add Secondary Extension

Select this check box to add a secondary address for the voicemail. The secondary extension is added based on your Voicemail For selection.

If you select Station in the Voicemail For field, when you select the add secondary extension check box, the station is added with an agent ID.

Verint User

Select this checkbox if you want to add a Verint user.

Template

Template to apply for the Verint configurations.

Start Date

The Verint user start date.

Is Supervisor

If the Verint user is a supervisor, select Yes. This field is optional.

Is Team Lead

If the Verint user is a team lead, select Yes. This field is optional.

Organization

Select the organization for the Verint user.

Job Title

Select the job title for the Verint user. This field is optional.

Supervisor

Select the supervisor for the Verint user. This field is optional.

Team Lead

Select the team lead for the Verint user. This field is optional.

User to Dup Access Rights

Select the Verint user to copy access rights. This field is optional.