Verint key and value pair descriptions

Last Updated : May 09, 2025 |

Key

Value description

Employee_type

The employee type.

Organization

The Organization assigned to a user. This field is optional.

Employee_Supervisor_Role_Name [1 to 5]

User access rights. The role name if the user is a supervisor.

Employee_Supervisor_Role_Scope [1 to 5]

The scope name (Organization or Group names) for the role. Use “User's current organization” to assign access rights to the current organization.

Employee_Supervisor_Role_Scope_Type [1 to 5]

The scope type (Organization or Group scope) for the supervisor role.

Employee_Agent_Role_Name [1 to 5]

User access rights. The role name if the user is an agent.

Employee_Agent_Role_Scope [1 to 5]

The scope name (Organization or group name) for the role. Use “user's current organization” to assign access rights to the current organization.

Employee_Agent_Role_Scope_Type [1 to 5]

The scope type (Organization or Group scope) for the agent role.

Employee_Group_Name [1 to 5]

The group name assigned to the user.

Employee_Skill_Name [1 to 5]

The skill assigned to the user.

Employee_DataSource_Name [1 to 5]

The user’s datasource field that is populated with the value of the options specified in Employee_DataSource_Value_Field.

Employee_DataSource_Value_Field [1 to 5]

The field value displays in the user’s datasource. Following are the options:

  • [UserID]

  • [UserEmailAddress]

  • [UserEmailHandle]

  • [StationExtensionNumber]

  • [AgentLoginID]

  • [SecondaryUserID]

  • [EMPTY]

  • [UserEmailHandle]@[AppConfig_FormatterConfig_UserEmailDomain]

Recording_Extension_DataSource_Name

The extension that will be added in the specified datasource for recording.

Recording_Extension_MemberGroup

The extension that will be part of the specified member group.