Restoring Avaya Aura Web Gateway in a standalone environment

Last Updated : Jun 05, 2026 |

About this task

Use this procedure to restore a standalone Avaya Aura® Web Gateway node.

Before you begin

  • Ensure that you have the password that was used to create backup files.

  • If you changed the IP address or FQDN of the node, ensure that the required Avaya Aura® Web Gateway backup was created after these changes. You cannot restore the node using backups created before you changed the node IP address or FQDN.

Procedure

  1. Log in to the Avaya Aura® Web Gateway CLI as an administrator.
  2. Reinstall the same version of the Avaya Aura® Web Gateway that was backed up:
    1. Redeploy the OVA if the node needs to be re-imaged.
    2. Run the following command:
      app install
    3. Select Advanced Configuration and set Enable Cassandra DB initialization to n (no).
    4. To return to the previous menu, select Return to Main Menu and press Enter.
    5. Select Continue and press Enter.

      The basic load of the Avaya Aura® Web Gateway, without System Manager and LDAP options, is installed.

  3. To restore the backed-up configuration files, run one of the following commands:
    • app restore <full_path_to_backup_tar_zip_file>
    • app restore <full_path_to_backup_tar_zip_file> -P <PASSWORD>

    In the second command, <PASSWORD> is the password you used to create the backup. If you do not enter a password, Avaya Aura® Web Gateway prompts you to enter it later.

  4. If you did not enter the password for backups, then enter it when prompted.

    If the password is wrong, Avaya Aura® Web Gateway prompts you to re-enter the password. After three failed attempts, Avaya Aura® Web Gateway aborts the restore process. In this case, you will need to run the app restore command again.

    The restore utility applies the configuration in the backup file and automatically restarts the service.