Configuring WebRTC media adaptation

Last Updated : Jun 18, 2026 |

About this task

WebRTC media adaptation enables the routing of WebRTC calls to the Avaya Meetings Server server through either Avaya Aura® Media Server or Avaya Meetings Media Server. Until solution 9.1.3, if Full Transcoded Video mode was used, you could disable media adaptation to route WebRTC calls directly to the Avaya Meetings Server. However, now, you should always enable media adaption by the AAMS (TE solution) or AEWG (OTT solution).

Starting from Avaya Aura® Web Gateway Release 3.7, WebRTC media adaptation is configured using Avaya Meetings Management. You must also ensure that WebRTC media adaptation is disabled on the Avaya Aura® Web Gateway administration portal.

Procedure

  1. On Avaya Meetings Management, configure adaptation settings as described in Configuring Avaya Meetings Media Server for WebRTC-based calls in Team Engagement deployments in Administering Avaya Meetings Media Server.
  2. On the Avaya Aura® Web Gateway administration portal, navigate to Avaya Meetings Server > Avaya Meetings Management.
  3. Clear the Force Media Server usage for WebRTC calls check box.