Coverage path number of ring cycles
This timer controls the number of ring cycles to alert the originally called party before directing them to the first coverage point in the coverage path. The exact duration of the wait time depends on the ring cycle length, which can be different in different countries. By default, Communication Manager waits for two ring cycles. In the Don't Answer field under Coverage Criteria, increase the Number of Rings to four ring cycles for the Coverage Paths that apply to users with Avaya Workplace Client running on an Apple device.
Note:
To avoid changing coverage behavior for users who do not use Avaya Workplace Client for iOS, you can create a new coverage path with the number of rings set to four cycles for Avaya Workplace Client for iOS users. For other users, keep the existing coverage path with the number of rings set to the default two cycles.
If an Avaya Workplace Client for iOS user already has a coverage path with the number of rings set to four cycles or higher, you do not need to edit this coverage path.
If a user has both a deskphone and Avaya Workplace Client for iOS, the higher number of rings applies to both endpoints. That is, an incoming call rings for four cycles on the deskphone even if Avaya Workplace Client for iOS is not logged in.
For more information about Communication Manager settings, see Administering Avaya Aura® Communication Manager.
