Avaya Aura Web Gateway does not display the default Avaya Push Notification provider or mobile application configuration

Last Updated : Jun 10, 2026 |

Condition

The Avaya Aura® Web Gateway administration portal does not display any of the following default configurations:

  • Avaya Push Notification provider configuration. The configuration name is Avaya Provider.

  • Mobile application configuration. The configuration name is Avaya Workplace.

You also cannot add your own push notification provider or mobile application configurations.

Solution

Procedure

  1. Log in to the Avaya Aura® Web Gateway as an administrator.
  2. Run the svc cassandra status command and ensure that the Cassandra status is Running.
  3. If the Cassandra status is not Running, run the svc csa start command.
  4. Repeat the steps above for all remaining nodes in the cluster.
  5. From any node in the cluster, run the following command: 
    /opt/Avaya/CallSignallingAgent/<version>/CAS/<version>/cassandra/cassandraRepair.sh -M