The following components support Call Detail Recording (CDR) generation:
Avaya Aura® Communication Manager
Avaya Aura® Session Manager
Avaya Aura® Session Border Controller
Note:
Branch Gateway can be traditional or Internet-friendly.
Avaya Aura Communication Manager may not report about the SIP call path before entering one of its endpoints. For example, Communication Manager may not report about the IVR handle times for the SIP calls transferred to agents.
Session Manager may not have the details of calls that do not involve any SIP endpoints.
The following table summarizes the comparative analysis of different types of calls that are recorded, including the source and termination of calls.
Voice call |
Call path visibility |
Initiated |
Disconnected |
Communication Manager |
Session Manager |
Session Border Controller |
ISDN trunk (Using Branch Gateway) |
Analog phone |
Yes |
No |
No |
Digital phone |
Yes |
No |
No |
Avaya Aura Experience Portal (AAEP) IVR |
Yes |
Yes |
No |
Voicemail |
Yes |
Yes |
No |
SIP phone |
Yes |
Yes |
Yes |
SIP trunk (Using Session Border Controller) |
Analog phone |
Yes |
Yes |
Yes |
Digital phone |
Yes |
Yes |
Yes |
Avaya Aura Experience Portal (AAEP) IVR |
No |
Yes |
Yes |
Voicemail |
No |
Yes |
Yes |
SIP phone |
Yes |
Yes |
Yes |
Analog phone (on Branch Gateway) |
Analog phone |
Yes |
No |
No |
Digital phone |
Yes |
No |
No |
Avaya Aura Experience Portal (AAEP) IVR |
Yes |
Yes |
No |
Voicemail |
Yes |
Yes |
No |
SIP phone |
Yes |
Yes |
Yes |
SIP trunk |
Yes |
Yes |
Yes |
ISDN trunk |
Yes |
No |
No |
Digital phone (on Branch Gateway) |
Analog phone |
Yes |
No |
No |
Digital phone |
Yes |
No |
No |
Avaya Aura Experience Portal (AAEP) IVR |
Yes |
Yes |
No |
Voicemail |
Yes |
Yes |
No |
SIP phone |
Yes |
Yes |
Yes |
SIP trunk |
Yes |
Yes |
Yes |
ISDN trunk |
Yes |
No |
No |
SIP phone (on Session Manager) |
Analog phone |
Yes |
Yes |
Yes |
Digital phone |
Yes |
Yes |
Yes |
Avaya Aura Experience Portal (AAEP) IVR |
Yes |
Yes |
Yes |
Voicemail |
Yes |
Yes |
Yes |
SIP phone |
Yes |
Yes |
Yes |
SIP trunk |
Yes |
Yes |
Yes |
ISDN trunk |
Yes |
Yes |
Yes |
