Parking a call

Last Updated : Jan 30, 2025 |

About this task

With the Call Park feature, you can park a call and receive a location code that your coworkers can use to pick up and resume the call.

You can park calls to public and private park locations. If you park a call at a public park location, anyone in your organization can use its location code to pick up the call. However, private call locations are exclusive to assigned members.

Note:

If you are a member of a private park group, Avaya Cloud Office Mobile App gives you the option to park the call in a public or a private location.

Procedure

  1. During a phone call, on the dial pad, tap More > Park.

    If you are not a private park group member, Avaya Cloud Office Mobile App parks your call and displays the following message: Your call is parked at location: <CODE>, where <CODE> is the park location. For example, *802.

  2. If you are a private park group member, do one of the following on the Park page:

    • To park the call to a public location, tap Public.

    • To park the call to your private park location, select the name of the private park group.

Next Steps

Share the park location with your coworkers so that they can dial it on their device to pick up the call.