Configuring a limited extension announcement and hold music

Last Updated : Mar 03, 2025 |

About this task

An incoming call rings for 20 seconds on the assigned device. If not answered, the caller can hear an announcement and then gets disconnected.

You can create announcement greetings for unanswered calls or change the announcement settings. The default greeting message is: "I'm sorry. No one is available to take your call. Thank you for calling. Goodbye!".

Instead of using a greeting announcement, you can set music.

Procedure

  1. On the Admin Portal home page, click Phone System > Groups > Limited Extensions.
  2. Click the limited extension to configure.
  3. Click Announcement & Hold Music and click Edit.
  4. Under the Unavailable Greeting section, select one of the following options:

    • Default: To use the default greeting message.

    • Custom: To add a custom greeting message.

  5. Optional To set a custom greeting, select the required option and add your message.

    • Record your custom greeting on the phone during a call from Avaya Cloud Office™.

    • Select to record on a computer microphone.

    • Import an audio file as your custom greeting.

  6. To add music for the callers on hold, under the Hold Music section, select the Enable check box.
  7. To set audio and select the music, click Edit and select between ring tones, music, or custom as your audio type.
  8. Click Done.
  9. On the Announcement & Hold Music tab, click Save.
Related information
Limited Extensions