Call forwarding for working hours

Last Updated : Jul 31, 2025 |

About this task

Call forwarding enables users to forward the calls while they are out of the office.

Procedure

  1. Click Users > User List > Users with Extensions.
  2. Click the name of the user.

    You can search for the user in the Search field.

  3. From the Phone drop-down, select Incoming call rules.
  4. Click Forward all calls toggle to turn it on.
  5. From the Incoming calls drop-down, select Forward all calls.
  6. To forward the call to an internal extension, type the name or extension of the user.
  7. To forward the call to an external number, click the Number tab and enter the phone number.
  8. Select the user or number.
  9. Click Add schedule, then use the date and time selectors to set your call forwarding schedule.

    If you are toggling Forward all calls on or off, you can skip adding a schedule.

  10. Click Save.
  11. Under Incoming call rules, My work day section, click Work hours to expand.
  12. In the Edit schedule window, click the existing work schedule to modify it. Then use the date and time selectors to set your call forwarding schedule.
  13. Click Save.