Creating and managing trend graph widget

Last Updated : Mar 27, 2026 |

About this task

The graph widget creates a visual representation of the trend in data. It enables the user to visualize call-handling patterns over time and identify peaks and dips in the trend. This procedure outlines the steps to create and manage the trend graph widget.

Procedure

  1. Log in to the Avaya Cloud Office™ account.
  2. Go to Admin Portal > Analytics & Logs > Analytics.
  3. Click Business Analytics.
  4. Click Add Widget.
  5. Select Graph.
  6. Click Trend.
  7. In the Widget Name field, enter a name for your widget.
  8. Click the Calendar icon calendar icon to the right of the widget name to select the specific date, period, and hours.
  9. Click Done to save your preferences.
  10. Double-click or drag items from the X-Axis Types section to add them to the graph. Hover over the information icon to view the definition of each metric.
  11. In the Y-Axis Dimension Filters field, click the Dimension drop-down to select a metric from the following:

    • All

    • Users

    • Queues

    • User Groups

    • Departments

    • Company Numbers

    • IVRs

    • Shared Line Groups

  12. In the Data Filters section, click Add Filter in the filter box to select the following filters:

    • Origin

    • Direction

    • Call response

    • Call type

    • Result

    • To/From extensions

    • Ending party

    • Call length

    • Time spent

    • Actions

    • Call segment

    • Numbers called

  13. Click Add Aggregation Function to add the following two types of aggregated data:

    • Calls: % of Calls.

    • Time spent: Sum of Time Spent, Average Time Spent, % of Time Spent.

  14. Click Save to save your preferences.
  15. Click Clear at the top-right to undo the last change in the trend graph widget.
  16. Click Save.

    The trend graph widget is saved in the dashboard. You can perform actions by clicking the three-dot icon at the top-right of the widget.

  17. Click the three-dot icon more icon to select from the following options:

    Edit: Open the trend graph widget page to make changes.

    Size: Resize the widget in the dashboard.

    Duplicate: Create a copy of the trend graph widget.

    Delete: Remove the trend graph widget.