Managing Adoption and Usage reports for overview

Last Updated : Jan 08, 2026 |

About this task

The Adoption and Usage report for Overview provides insight into usage levels and patterns, user preferences, user groupings, and data adoption within an organization. The overview report helps in identifying barriers to adoption and utilization patterns to improve user management.

Procedure

  1. Log in to the Avaya Cloud Office™ account.
  2. Go to Admin Portal > Analytics & Logs > Analytics > Adoption & Usage.
  3. Click Calendar icon to select from the Yesterday, Last 7 Days, Last Work Week, Last 30 Days, or Last Month label to select the date range to assess the overview data of the organization.
  4. Click Done.
  5. Click the Overview tab to view data on Active Users, Total Enabled Users, Active User Trend, Device Type, and Usage Frequency for enabled message, video, and phone users.
  6. In the Active Users section, click the By Department tab to view the usage percentages for messages, videos, and phones.
  7. Click the By Site tab and access your account on the web to add sites for your company.