Installing Avaya Workplace Client on desktops

Last Updated : Mar 23, 2026 |

About this task

Use this procedure to install Avaya Workplace Client on desktop platforms.

Your administrator can also install Avaya Workplace Client on desktop platforms using a command line option. The administrator can deploy Avaya Workplace Client for Windows to work in a Citrix, XenApp, or VMWare environment. For more information, see Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows.

Note:

In a Citrix environment, you must run the remote Avaya Workplace Client application using only one of the following methods:

  • As a Citrix virtual application

  • Through a Citrix virtual desktop

Before you begin

  • Ensure that your Windows or Mac device meets the following minimum hardware requirements:

    • Dual-core processor

    • 2 GB of RAM

    • 1.5 GB free hard disk space

  • Download the Avaya Workplace Client build for Windows or Mac to your computer from https://support.avaya.com/downloads/.

  • For Avaya Workplace Client for Windows, ensure that:

    • You have Microsoft .NET Framework 4.8 or a later version. This is required with Windows 10 and with Windows Server 2016, 2019, 2022, and 2025.

    • Microsoft Visual C++ Redistributable for Visual Studio 2022 package is installed.

  • For Avaya Workplace Client for Mac, ensure that you have Mac OS 12.0 or a later version.

Procedure

  1. On the desktop for:

    • Windows: Double-click the Avaya Workplace Setup 3.35.0.XXX.msi file.

    • Mac: Double-click the Avaya Workplace–XX.dmg file.

  2. Accept the terms of the license agreement, select the default values, and complete the installation.

    By default, the installer installs Outlook Plugin. Additionally, the Windows installer installs Web Extension on the Google Chrome and Microsoft Edge Chromium browsers. Outlook Plugin uses the language of the Microsoft Office suite and Web Extension uses the language of the web browser.

    Note:

    Avaya Workplace Client does not support the use of the Microsoft Edge Chromium browser add-in in the Internet Explorer compatibility mode.

  3. Optional On Avaya Workplace Client for Windows, if you do not want to install Outlook Plugin and Web Extension by default:
    1. Select the Custom setup type.
    2. Disable the Outlook Plugin and Web Extension installation, and complete the installation.