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AVAYA DOCUMENTATION CENTER
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Using Avaya Workplace Client for Android, iOS, Mac, and Windows
Table of Contents
Type to filter navigation items by title
Shortcut keys for Avaya Workplace Client for Mac and Windows
Last Updated : May 13, 2025 |
Prolog information
Metadata
Keywords:
You can use the default shortcut keys to access the following functionality on desktop clients. However, you can update the keyboard shortcuts only on Avaya Workplace Client for Windows.
|
Function
|
Avaya Workplace Client for Mac
|
Avaya Workplace Client for Windows
|
Notes
|
|---|---|---|---|
|
Apply bold format in chat
|
command + B
|
Ctrl + B
|
—
|
|
Apply italic format in chat
|
command + I
|
Ctrl + I
|
—
|
|
Apply underline format in chat
|
command + U
|
Ctrl + U
|
—
|
|
Call Actions
|
|||
|
Answer Incoming Call
|
option + command + A
|
Ctrl + Alt + A
|
—
|
|
Ignore Incoming Call
|
—
|
Ctrl + Alt + I
|
—
|
|
Mute / Unmute
|
control + M
|
Ctrl + M
|
—
|
|
End Current Call
|
option + command + E
|
Ctrl + Alt + E
|
—
|
|
Hold / Unhold Current Call
|
shift + control + H
|
Ctrl + H
|
—
|
|
Transfer Current Call
|
option + command + T
|
Ctrl + T
|
—
|
|
Transfer Current Call to Last Held Call
|
—
|
Ctrl + Alt + T
|
—
|
|
Transfer Last Held Call to Current Call
|
Ctrl + Alt + C
|
||
|
Merge Current Call with Last Held Call
|
—
|
Ctrl + Alt + M
|
—
|
|
Redial
|
—
|
Ctrl + R
|
Redials the last outgoing number.
|
|
Dial from clipboard
|
option + W
|
Alt + W
|
—
|
|
App & Call Status
|
|||
|
Check App Status
|
—
|
Ctrl + Alt + 1
|
Invokes narration on sign in status, Desk Phone mode on or off, and phone service impacting errors.
|
|
Check Voicemail Status
|
—
|
Ctrl + Alt + 2
|
—
|
|
Check Incoming Call Feature Status
|
—
|
Ctrl + Alt + 3
|
—
|
|
Read Current Call Appearance
|
—
|
Ctrl + Alt + 9
|
Invokes narration on the active call information such as user name or number and call timer.
|
|
Narrator
|
|||
|
Narrator On / Off
|
—
|
Ctrl+ Alt + N
|
—
|
|
Stop Reading
|
—
|
Ctrl + Spacebar
|
—
|
|
Repeat Last Phrase
|
—
|
Ctrl + Shift + X
|
—
|
|
App Window & Navigation
|
|||
|
Hidden Mode On / Off
|
—
|
Ctrl + Alt + H
|
—
|
|
Show / Hide Dashboard
|
—
|
Ctrl + Alt + U
|
When the application is in focus, minimizes the application.
When the application is minimized or not in focus, opens the application and puts the application in focus.
|
|
Call Voicemail
|
—
|
Ctrl + Alt + V
|
—
|
|
Open Dialpad
|
command + D
|
Ctrl + D
|
—
|
|
Select Top of Mind
|
shift + command + T
|
Alt + T
|
—
|
|
Select Favorites
|
shift + command + F
|
Alt + F
|
—
|
|
Select Contacts
|
shift + command + C
|
Alt + C
|
—
|
|
Select History
|
shift + command + H
|
Alt + H
|
—
|
|
Select Messages
|
shift + command + I
|
Alt + I
|
—
|
|
Select Meetings
|
shift + command + M
|
Alt + M
|
—
|
|
Search
|
F3
|
F3
|
—
|
|
Show / Hide Button Module
|
—
|
Ctrl + Alt + B
|
—
|
|
Zoom in
|
—
|
Ctrl + (+) or Ctrl + (=)
|
—
|
|
Zoom out
|
—
|
Ctrl + (-)
|
—
|
|
Reset zoom to default
|
—
|
Ctrl + (0)
|
—
|
|
Show / Hide Feature Panel
|
—
|
Ctrl + Alt + B
|
—
|
|
Agent Actions
|
|||
|
Read Current Agent State
|
—
|
Ctrl + Alt + 4
|
Invokes narration on the current agent state, including reason code information and state duration if applicable. This shortcut works only with built-in narrators.
|
|
Agent After Call Work
|
—
|
Ctrl + Alt + W
|
—
|
|
Agent Ready
|
—
|
Ctrl + Alt + R
|
—
|
|
Agent Not Ready
|
—
|
Ctrl + N
|
—
|
|
Select Auto In Mode
|
—
|
Ctrl + Alt + L
|
—
|
|
Select Manual In Mode
|
—
|
Ctrl + Alt + M
|
—
|