Configuring CWC on Windows clients

Last Updated : Jan 20, 2021 |
Prolog information
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If your administrator configures the Call Work Codes (CWC) feature, you can enter a CWC when your availability state is On a call or After Call Work. Examples of CWCs are offer sent, offer accepted, and offer rejected.
Before you begin
Your administrator must configure the CWC button for your extension.
  1. Click Button Module icon.
    STEP RESULT:
    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.
  2. Click Call Work Code.
  3. Type a number with a maximum of 16 digits.
  4. Click OK.
    STEP RESULT:
    The feature button indicator turns green for 2-3 seconds to indicate that your CWC is set successfully.