Enhanced screen pop

Last Updated : Mar 31, 2026 |
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With Avaya Workplace Client for Windows, administrators can configure enhanced screen pops so that Avaya Workplace Client displays the screen pop-up for the following conditions:
  • When you start the application
  • When you log in to the application for the first time
  • When you reset the application
  • When you sign out or sign in to the SIP server
  • When you use the agent credentials to log in or log out of the application: Only on the Windows client
When Avaya Workplace Client for Windows triggers a rule, a screen pop appears and a URL opens in an internal or external browser. The internal browser requires the WebView2 Runtime component on your machine. If you do not install this component, any requests to display a web page in the internal browser result in the page URL being displayed in the external browser instead.
If there are multiple screen pops, you can view each screen pop in a separate tab of the internal browser. You can navigate back and forth through the browser history of the current tab. Also, you can click the Reload or Stop button to refresh or stop loading the web page in the current tab.
To dock and undock the Web Browser window for enhanced screen pop from Avaya Workplace Client, you can use the Dock icon and Undock icon options on the Web Browser window. By default, the Web Browser window is undocked from Avaya Workplace Client. If you dock both Button Module and the Web Browser window, Avaya Workplace Client displays one of Button Module and the Web Browser window. Use the Switch to Web Browser icon option to switch from Button Module to the Web Browser window. Use the Switch to Button Module icon option to switch from the Web Browser window to Button Module.