Escalating an audio call to a video call or an instant message to a call

Last Updated : May 04, 2020 |
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Use this procedure to escalate an audio call to a video call or an instant message to a call. If you escalate the call to a video call, the person at the other end of the call must unblock the camera.
Note:
If you are in a multi-party instant messaging conversation, you cannot start a Communication Manager adhoc conference call. You must use Avaya Meetings Server.
  • While on an active audio call, select Video Call.
    STEP RESULT:
    Avaya Workplace Client starts video on the call.
  • While in a point-to-point instant messaging conversation, select one of the following from the conversation window:
    • Audio Call
    • Video Call
    STEP RESULT:
    If the participant has more than one number, you can choose a number.
  • While in a multi-party instant messaging conversation, select one of the following from the conversation window:
    • Audio Call and then Start a Voice Conference
    • Video Call and then Start a Video Conference
    STEP RESULT:
    If the participant has more than one number, you can choose a number.
  • While in an instant messaging conversation, in the Participants list, right-click or press and hold a participant and select one of the following:
    • Start a Voice Call
    • Start a Video Call
    STEP RESULT:
    If the participant has more than one number, you can choose a number.
Related links
Making and handling calls