Other Phone mode overview

Last Updated : Jan 19, 2024 |
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You can use the Other Phone mode when you are working from your home office or other remote location. You can make and handle audio calls through, while using a separate telephone line at your remote location to speak and listen.
If you make a call usingwhen the Other Phone mode is active, your other phone device rings. You must then answer the call using the other phone device to initiate the call to the remote party. If the remote party answers the call, the audio call between the other phone device and the remote party is established.
If you receive a call onwhen the Other Phone mode is active:
  • There is no audible ringing on. However, your other phone device rings.
  • You can view an incoming call notification on.
  • The Answer button is inactive on. However, you can answer the call using the other phone device.
  • The Ignore button is active on. You can dismiss the incoming call notification onand stop the ringing alert on the other phone device.
    You can view the ignored call in thecall stack. If the remote party does not end the call, you can choose to click the Answer button in the call stack. The other phone device then starts ringing and you can answer the call using the other phone device.
You can pause, resume, and end a call usingwhen the call is active on the other phone device.
In the Other Phone mode, you can merge calls, manage conference calls, perform collaboration, and answer hunt group calls. You can also use the following call redirection features:
  • Send All Calls
  • Extend Calls
  • Forward Calls
The incoming call that rings on the cellular number is EC500 simultaneous ring call and not the Other Phone mode call if:
  • EC500 and the Other Phone mode are active
  • The EC500 cellular number is the same as the Other Phone mode number
To receive calls on the Other Phone mode number instead of the EC500 cellular number, disable the EC500 simultaneous ring feature on the Other Phones screen. You can then use the call control features on the Other Phone mode number using. If EC500 and the Other Phone mode are active, and the EC500 cellular number is different from the Other Phone mode number, an incoming call rings on both these numbers.

Adding other phone numbers to desktop clients

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Use this procedure to add other phone numbers to desktop clients.
  1. In thesettings, click User PreferencesOther Phones.
  2. Click Add Phone.
    STEP RESULT:
    adds a new phone entry with Other as the default label.
  3. To use the Home or Mobile label, click Drop-down next to the Other label and click the label to use.
  4. In the Number field, type another phone number.
  5. To enable or disable the EC500 simultaneous ring feature, click EC500 if using the Mobile label.
    ADDITIONAL INFORMATION:
    To ensure the best experience, disable the EC500 simultaneous ring feature when using the Other Phone mode with the same mobile number.
  6. Save the changes.

Updating an other phone number on desktop clients

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  1. In thesettings, click User PreferencesOther Phones.
  2. Update the phone number.
  3. Save the changes.

Deleting an other phone number on desktop clients

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  1. In thesettings, click User PreferencesOther Phones.
  2. Next to the other phone number to remove, click Remove Other Phone icon.
  3. Save the changes.

Enabling the Other Phone mode

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Use this procedure to enable the Other Phone mode and use desktop clients for audio calls. By default, the desktop client uses your computer for audio calls.
  1. On, click Manage audio and video devices.
  2. In the Place and Receive Calls Using field, click Other Phone.
  3. Click any of the available phones.
    STEP RESULT:
    enables the Other Phone mode.
Related links
Adding other phone numbers to desktop clients