Updating your skill set on mobile clients

Last Updated : Jul 30, 2026 |
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Use this procedure to update your skill set based on your acquired skills. Depending on your skill set, you can then provide support for the incoming agent calls.
Before you begin
  • Your administrator must enable you to update your skill set.
  • Your administrator must configure more than one skill.
  • You must not be on an active call or in the After Call Work state.
  1. On the Agent bar, tap Customer Service Menu.
    STEP RESULT:
    Avaya Workplace Client displays the Agent Login screen.
  2. Tap My Skills.
    STEP RESULT:
    Avaya Workplace Client displays the My Skill(s) screen.
  3. Select one or more skills.
  4. Save the changes.