Setting up user synchronization with LDAP after deployment

Last Updated : Jun 05, 2026 |

About this task

Before using Avaya Aura® Device Services, you must synchronize the user with the LDAP server.

Log in to the Avaya Aura® Device Services web administration portal.
On the Avaya Aura® Device Services web administration portal, navigate to Server Connections > LDAP Configuration > Enterprise Directory.

Avaya Aura® Device Services displays the Enterprise LDAP Server Configuration page.
In the User Synchronization Update Instructions section, do the following:
1. Click Force LDAP Sync.
  Avaya Aura® Device Services displays the following message:
```
WARNING!Force LDAP Sync will re-synchronize all the LDAP user data. This action will impact on-going Device Services operations and must be performed during a maintenance window.
```
2. Click OK.
  Avaya Aura® Device Services displays the following message:
```
Starting update.
```
3. Click OK.
4. Ensure that Avaya Aura® Device Services displays the following message: Last Sync Status : Successful as on : <date and time of the synchronization>.
  
  For example: Last Sync Status : Successful as on : Tue, Sep 06, 2016 13:54:36 (UTC+5:30).
5. Specify a date and time to schedule the synchronization of Avaya Aura® Device Services users with the Enterprise LDAP Server users.
6. Select the Repeat check box and click the day to set up a recurring event for synchronization.
7. Click Save.

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