Upgrading Avaya Aura Device Services on AVP

Last Updated : Jun 10, 2026 |

About this task

The following are the high-level steps for upgrading Avaya Aura® Device Services to Release 10.2.x when Avaya Aura® Device Services is installed on an Appliance Virtualization Platform (AVP) host.

The following procedures reference clusters. If you are working with a standalone Avaya Aura® Device Services server, ignore the references to other cluster nodes.

Important:

  • You must use the original host name and IP address from the currently installed cluster when deploying OVAs.

  • The upgrade procedure backs up Session Manager Data Storage and restores this data when you perform the rollback procedure. Any Session Manager data that is changed between these two points in time will be lost when you restore this data as part of the rollback procedure. Therefore, Avaya recommends that you avoid configuring or performing any maintenance activities on Session Manager until the completion of either the Avaya Aura® Device Services upgrade procedure or the rollback procedure.

Procedure

  1. Prepare for the upgrade:
    1. Record the currently installed version of the Avaya Aura® Device Services application.
    2. Obtain a copy of that application installer and copy of the OVA for the currently installed release.
    3. Obtain a copy of the latest system layer update file, application installer file, and OVA.
    4. Back up the Session Manager User Data Storage. This backup is used if you need to abort the upgrade procedure and roll back to the currently installed release.
    5. Back up each node of the Avaya Aura® Device Services cluster. These backups are used if you need to abort the upgrade procedure an roll back to the currently installed release.
    6. Record configuration values from the existing Avaya Aura® Device Services system.
    7. Copy logs, home directory content, and backup files to an external storage.
    Important:

    Complete the upgrade preparation steps before the maintenance window, so you can start the upgrade as soon as the maintenance window starts.

  2. Upgrade the existing virtual machines:
    1. Upgrade the system layer.
    2. Upgrade the application.
    3. Back up each node of the Avaya Aura® Device Services cluster. These backups are used in the upgrade procedure.
  3. Deploy new virtual machines:
    1. Delete the existing virtual machines of the cluster.
    2. Deploy the new Avaya Aura® Device Services Release 10.2 OVA to create new virtual machines for each node in the cluster.
  4. Restore the Avaya Aura® Device Services Release 10.2.x application using the backups created in step 2.

    You can also enable the Utility Server.

  5. Optional Migrate the Utility Server data:
    1. Create no firmware backups on a legacy 7.1 Utility Services server.
    2. Restore the backup on the Utility Server embedded within the Avaya Aura® Device Services on each cluster node.
  6. Optional If required, you can abort the upgrade procedure and roll back to the previously installed release:
    1. Delete the newly deployed machines of the cluster.
    2. Restore the Session Manager User Data Storage, which was backed up in step 1.
    3. Restore the cluster.
    Important:

    You cannot rollback to Release 10.1.1.x if you enabled disk encryption when deploying Release 10.2 OVAs in step 3.