Dynamic configuration setting priorities

Last Updated : Jun 10, 2026 |

With dynamic configuration, different settings that are common at the user, group, platform, global, phone model, and exceptions levels have different priorities.

Avaya Workplace Client

For Avaya Workplace Client, if the same settings from different levels are applied to a user, the system overrides the settings in the following order:

  • System Manager

  • Exception

  • Platform

  • User

  • Group

  • Global

  • Custom

For example, if a setting is specified at both the platform and group levels, the system overrides the value with the platform level settings.

Note:

If you use Avaya Aura® Device Services in an environment without Avaya Aura®, System Manager and Exception settings are not applicable.

Other endpoints and phones

For Avaya J100 Series IP Phones, Avaya 9600 Series IP Deskphones, and Avaya Vantage™ endpoints, if the same settings from different levels are applied to a user, the system overrides the settings in the following order:

  • Phone Model

  • Global