Use this procedure to assign licenses of another type to enterprise users registered on Avaya Spaces. You can assign a new license to a single user or to multiple users at the same time.

Avaya Aura® Device Services notifies you if the license that you want to assign to a user has expired or is expiring soon. You can assign a license to a user even if the license has expired. In this case, the Essential license will be assigned to the user.

If a user has a Trial license of any type assigned, you can assign either a Business or Power license to the user. You cannot assign an Essential license to a user with a Trial license.

If you assign a Business or Power license to a user with an Essential or Trial license, you can cancel this operation from the Assign License page until Avaya Aura® Device Services assigns a new license to the user. In this case, the user’s status is displayed as UDPATE_CANCELLED on the View and Manage page.

You cannot assign a new license to a user that belongs to a LDAP group, which is configured for automatic registration of group users. You also cannot assign a new license to a user created on Avaya Spaces. To assign a new license to a user created on Avaya Spaces, use the Avaya Spaces web administration portal.

You cannot assign new licenses when Avaya Aura® Device Services synchronizes data with an LDAP server or Avaya Spaces or performs the Avaya Spaces user audit.