Deallocating licenses

Last Updated : Jun 10, 2026 |

About this task

You have a limited number of advanced Business or Power licenses for Avaya Spaces. Therefore, the number of licenses might be less than the number of users in your deployment. If required, you can deallocate an advanced license from a user and reassign it to another Avaya Spaces user. When you deallocate a license from a user, Avaya Spaces assigns the Essential license to that user.

This procedure is intended for users for enterprise users registered on Avaya Spaces. To deallocate a license from a user created on Avaya Spaces, use the Avaya Spaces web administration portal.

You cannot deallocate a license from a user that belongs to a LDAP group, which is configured for automatic registration of group users. You cannot deallocate Essential and Trial licenses.

You cannot deallocate licenses when Avaya Aura® Device Services synchronizes data with an LDAP server or Avaya Spaces or performs the Avaya Spaces user audit.

Procedure

  1. On the Avaya Aura® Device Services web administration portal, navigate to Spaces > Users and License > View and Manage.
  2. Do one of the following:

    • To deallocate a license from a single user, select the check box next to the user’s name.

    • To deallocate licenses from multiple users, select the check boxes for the required users.

    • To deallocate licenses from all users, select the check box in the table header.

  3. Click De-Allocate.

Result

Avaya Aura® Device Services starts the deallocation process and displays its status in the Status column. Depending on the number of users, this process might take several minutes to complete. Avaya Aura® Device Services notifies you when the process is completed.

Related information
Avaya Spaces user management operation fails