About this task
In some cases, the Avaya Aura® Device Services and Avaya Spaces databases might contain different information about a user. For example, if you cancel a license assignment operation, Avaya Aura® Device Services and Avaya Spaces might contain different information about the user license. To identify and resolve these differences, you can use the audit operation.
The audit verifies the following:
The audit does not verify other user attributes, such as the first name, last name, or email address.
To fix inconsistencies between databases, the audit process uses information from the Avaya Aura® Device Services database, unless the user exists on Avaya Spaces only. In this case, you can choose which database record to use. The audit process does not remove users from Avaya Aura® Device Services.
Important:
For users originally created on Avaya Spaces (non-LDAP users), you cannot fix inconsistencies between databases by adding or removing these users from Avaya Spaces. For example, if the audit identified that a non-LDAP user exists in the Avaya Aura® Device Services but does not exist in the Avaya Spaces database, then you can only delete the user from Avaya Aura® Device Services.
You cannot perform the audit at the same time as another user management operation, such as adding or deleting a user or updating licenses. During the audit, you cannot perform user management operations on the Assign License and View and Manage pages.
