Cancelling user registration and license upgrade operations

Last Updated : Jun 10, 2026 |

About this task

You can cancel the following operations:

  • Enterprise user registration on Avaya Spaces.

  • Upgrade of Essential or Trial licenses to Business or Power licenses.

You cannot cancel an operation for a user if this user belongs to a LDAP group that is configured for automatic registration.

When you cancel a user registration or license upgrade operation, Avaya Aura® Device Services keeps all users that were not processed on the Assign License page and assigns the CANCELLED status to these users. If Avaya Aura® Device Services processed any users before cancellation, these users are displayed on the View and Manage page.

If you cancel a user registration operation, you can repeat the registration process later.

If you cancel the license upgrade operation for a user, you can either confirm cancellation or resume the operation from the Assign License page. Until then, the user’s status is displayed as UPDATE_CANCELLED on the View and Manage page.

Important:

After cancelling an operation, you must perform an audit from the View and Manage page to ensure that user information is properly synchronized between Avaya Aura® Device Services and Avaya Spaces.

Procedure

  1. On the Avaya Aura® Device Services web administration portal, navigate to Spaces > Users and License > Assign License.
  2. Click Cancel to cancel a user registration or license upgrade process.

    The Cancel button is only enabled if any of users on the Avaya Spaces have either the IN_PROGRESS or TO_BE_PROCESSED status.

  3. If you cancelled the license upgrade operation for a user, do the following to confirm cancellation:
    1. Select the user from the table on the Assign License page.
    2. Click Delete.

Next Steps

Perform the audit operation as described in Performing an Avaya Spaces user audit.