Setting up user synchronization with the LDAP server

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to synchronize user data between Avaya Aura® Device Services and a specific LDAP server. Avaya Aura® Device Services synchronizes data that is used for number and email-to-number resolution. You can schedule the synchronization process to occur hourly, daily, or weekly.

You must enable synchronization with the LDAP server if you are planning to use automatic registration of LDAP group users for Avaya Spaces integration. Avaya Aura® Device Services registers new members of an LDAP group selected for automatic registration on Avaya Spaces when synchronizing data with the LDAP server.

Note:

  • When Avaya Aura® Device Services synchronizes data with the LDAP server, the Avaya Spaces user management functionality on the Assign License and View and Manage pages is unavailable.

  • If synchronization with the LDAP server fails, Avaya Aura® Device Services displays the Failed synchronization status and writes information about the error to the AADS.log file.

Procedure

  1. On the Avaya Aura® Device Services web administration portal, navigate to Server Connections > LDAP Configuration > Enterprise Directory.

    Avaya Aura® Device Services displays the Enterprise LDAP Server Configuration page.

  2. Select the appropriate LDAP server.
  3. In the User Synchronization Update Instructions section, specify the date and time when you want to start synchronizing user data between Avaya Aura® Device Services and the LDAP server.
  4. Select the Repeat check box and specify a period between consecutive synchronization attempts.
  5. Optional To immediately synchronize the user data, click Force LDAP Sync.

    Immediate synchronization does not affect scheduled synchronizations.

  6. Click Save.
Related information
Enabling automatic registration for an LDAP group
Synchronization with the LDAP server fails