Supported and unsupported phone models

Last Updated : Jun 10, 2026 |

Supported phone models

The following table shows phone models and firmware types that you can use with the Avaya Aura® Device Services Utility Server.

Phone model

Supported firmware type

Notes

SIP firmware

H.323 firmware

Avaya 96X0 Deskphones

9620L

yes yes

You can only use one firmware type at a time. For example, if you want to use SIP firmware, you must deactivate H.323 firmware.

9640

yes yes

9640G

yes yes

9650

yes yes

Avaya 96X1 Deskphones

9601

yes yes

9608G

yes yes

9611G

yes yes

9621G

yes yes

9641G

yes yes

Avaya J100 Series IP Phones

J129

yes no

J139

yes no

J169

yes yes

J179

yes yes

Avaya Vantage™

K165

yes no

K175

yes no

K155

yes no

Avaya 46xx Phones

4610

no yes

Locate the 46xxsettings.txt in the root /var/www/html directory only.

The 46xxupgrade file must have the .scr extension, for example, 46xxupgrade.scr.

4620

no yes

4622

no yes

4624

no yes

Avaya 16xx Phones

1616

no yes

The 16xxupgrade.txt file is only supported. Settings or firmware files are not supported.

Unsupported phone models

The Avaya Aura® Device Services Utility Server does not support the 9620 deskphones.

The Avaya Aura® Device Services Utility Server does not support the 7434ND+, 6424D+, 6408D+, 2420D digital phones.