When the user tries to log in to Avaya Workplace Client, the user is redirected to the third-party identity provider, but an error page is displayed instead of the Login page.
Cause
The following are possible causes:
Avaya Aura® Device Services, the third-party identity provider, and the machine where the client is running use different time synchronization services.
The IDPSSODescriptor metadata file contains parameters that are not compatible with Avaya Aura® Device Services.
The third-party identity provider is configured incorrectly.
Solution
Procedure
Ensure that the machine where the client is running uses the same network time synchronization service as Avaya Aura® Device Services and the third-party identity provider.
Ensure that the IDPSSODescriptor metadata file contains only compatible parameters.
Contact your third-party identity provider to verify configuration.
