Administering Avaya Aura® Device Services

Avaya Workplace Client displays an authentication error

Last Updated : Jun 10, 2026 |

Condition

The user can log in on the identity provider’s Login page, but Avaya Workplace Client displays an authentication error.

Solution

Procedure

Verify that the mapping of the identity provider attributes are correct.
Verify that the user record created on Keycloak contains the correct attribute values.

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