Avaya Aura Device Services installation fails if third-party certificates are used on other Avaya Aura elements

Last Updated : Jun 10, 2026 |

Condition

Avaya Aura® Device Services installation fails when both of the following conditions are met:

  • Third-party CA-signed certificates are used on other Avaya Aura® components, such as System Manager or Session Manager.

  • Avaya Aura® Device Services uses certificates generated by System Manager.

This issue is only applicable for deployments without Avaya Aura®.

Cause

If Avaya Aura® elements use third-party certificates, Avaya Aura® Device Services does not receive the third-party trust chain from System Manager during Avaya Aura® Device Services installation.

Solution

Procedure

See the Product Support Notice (PSN) at https://downloads.avaya.com/css/P8/documents/101051932.