Configure a channel provider using the Channel Integration Framework Power App to fetch the Avaya Workspaces for CRM softphone from Avaya Experience Platform™ Public Cloud and enable your agents to use it within Dynamics 365.
Before you begin
Ensure that you configured your contact center within a Power App.
Ensure that you installed the Channel Integration Framework Power App.
Procedure
On the Power Apps page, select the Channel Integration Framework Power App.
At the top of the page, click New.
Dynamics 365 displays the New Channel Provider page.
Fill in the relevant fields.
To define what users within Dynamics 365 can access the Avaya Workspaces for CRM softphone, do one of the following:
In the Select Unified Interface Apps for the Channel section, select one or multiple Power Apps. All users within the selected Power Apps have access to the softphone.
In the Select the Roles for the Channel section, select one or multiple user roles. All users associated with the selected user roles have access to the softphone.
