Building a URL for the Channel URL field

Last Updated : Mar 18, 2024 |

About this task

Build a URL to enter it in the Channel URL field when configuring a channel provider in the Channel Integration Framework Power App. Dynamics 365 uses this URL to fetch Avaya Workspaces for CRM from Avaya Experience Platform™ Public Cloud.

Before you begin

Obtain the following URLs from Avaya:

  • The Avaya Workspaces URL

  • The URL of the Avaya Experience Platform™ Public Cloud server

Procedure

  1. In Channel URL, enter your Avaya Workspaces URL.

    For example, https://example.workspaces.avayacloud.com

  2. Add /sfdc-workspaces/?tenantId= to the entered URL.
  3. Add the account ID to the entered URL.
  4. Optional To copy your account ID, do the following:
    1. Log in to Application Center Administration.
    2. In the navigation tree, click Account.
    3. On the Account page, locate your account and click Copy icon next to it.

      The account ID is added to your clipboard.

  5. Add &tenantUrl= to the entered URL.
  6. Add the URL of the Avaya Experience Platform™ Public Cloud server without the https:// protocol to the entered URL.

    For example, if the URL of the Avaya Experience Platform™ Public Cloud server is

    https://example.avayacloud.com, you must add example.avayacloud.com to the entered URL.

  7. Add /auth/realms/ to the entered URL.
  8. Add the account ID to the entered URL.

    To add the account ID to your clipboard, repeat step 4.

  9. Add &msdIframeOrigin= to the entered URL.
  10. Add the URL of your Dynamics 365 instance to the entered URL.
  11. Add &ccdefName= to the entered URL.
  12. Add the name of your contact center configuration to the entered URL.

    The name of your contact center configuration is the name that you enter in the Internal Name field when configuring your contact center.

  13. At the top of the page, click Save & Close.

Example

The entered URL must consist of the following parts:

<Avaya Workspaces URL>/sfdc-workspaces/?tenantId=<Account ID>&tenantUrl=<The URL of the Avaya Experience Platform™ Public Cloud server without the https:// protocol>/auth/realms/<Account ID>&msdIframeOrigin=<The URL of your Dynamics 365 instance>&ccdefName=<The name of your contact center configuration>

In the example above, the parts of the URL surrounded by "<" and ">" symbols are unique values that you must enter manually.