Name

The name of your Avaya Experience Platform™ Public Cloud channel provider.

Label

The title that Dynamics 365 displays on the Avaya Workspaces for CRM softphone widget.

Channel URL

The URL of the Avaya Workspaces for CRM channel provider.

To enter this URL, you must build it. For more information, see Building a URL for the Channel URL field.

Enable Outbound Communication

The option to enable your agents to initiate outbound calls.

Channel Order

The order of the channel providers. If you have multiple channel providers and assign a user to all of them, Dynamics 365 applies to this user the configuration of the channel provider with the highest order. The channel provider with the lowest value in the Channel Order field has the highest order.

API Version

The version of the Channel Integration Framework APIs. Set this value to 1.