Not Ready Reason Enabled (Y/N)

The option to enable agents to use Not Ready reason codes.

The values are the following:

• Y: Agents can click Not Ready and select the required Not Ready reason code.

• N: Agents can click Not Ready to switch to the Not Ready state, but they cannot select Not Ready reason codes.

Disposition Codes Enabled? (Y/N)

The option to enable agents to use disposition codes.

The values are the following:

• Y: Agents can click More on the interaction card and select the appropriate disposition code.

• N: Agents cannot select disposition codes.

Work Codes Enabled? (Y/N)

The option to enable agents to use work codes.

The values are the following:

• Y: Agents can click More on the interaction card and select the required work code.

• N: Agents cannot select work codes.